Experienced manager of three years with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Account Manager, 06/2013 to 07/2016ECRM － Solon, Ohio
Managed top manufacturer & retailer accounts by helping them prepare for ECRM events.
Educate and prepare clients utilizing website preparatory tools, ECRM complied analytics, and industry knowledge for one-on-one meetings in a comprehensive event setting.
Ensured all are fully prepared for all aspects of ECRM events including: event deadlines, travel, freight, forms and meeting schedules.
Attended ECRM events to consult accounts, conduct interviews to gather suggestions for improvement, educate clients on the ECRM business process and sell future events.
Exhibited superior customer service at all times and worked with all other departments (retail team, logistics, IT, registrations, travel, data and scheduling) to ensure the customer had the best experience.
Collaborated with the marketing and operations teams to better understand client needs, streamline communication, reduce cancellations and increase brand loyalty.
On site customer service to help clients with any needs in regards to ECRM applications, scheduling and shipping needs.
Business Counselor, 09/2012 to 05/2013USDA Community Economic Development Center － Ada, Ohio
Promote continuing education to small businesses in a four county region. (Allen, Hancock, Hardin, Wyandot)
Teach and assist in writing business plans with one-on-one business counseling.
All-encompassing counseling whether it be funding, financial analysis, marketing/sales and management etc.
Created marketing materials for the Center and entrepreneurship workshops.
Formulated class schedules with professors.
Wrote weekly blogs on all aspects relating to small businesses for the ONU website.
Bachelor of Arts:Majors: Marketing and Management Minor: in Entrepreneurship,2013Ohio Northern University － Ada, Ohio
business plans, business process, account management, customer service, logistics, counseling, marketing materials, event planning, computer proficient