Seasoned relationship management professional who excels in establishing excellent working correspondence with customers, employees and employer. I pride myself in having an exceptional drive to succeed and put my all into making the customer and my company successful.
10 years of Account Management
Prospecting and Sales Negotiation
Proven record of exceeding sales over consecutive months
Leader of partner team focused on Experience Management to represent the company to sales team and customers.
Handled the largest territory in the market and took over the role of two positions for over a year when the company downsized positions. Despite the obstacle, I exceeded sales goals ending at 120% to goal for the year.
Managed60 Fortune 100 accounts, including Apple, Best Buy, Costco, Target and Walmart.
Built client relationships by acting as the liaison between the customer service and sales teams. I have received multiple Employee of the Month awards.
Highly skilled at communication, specifically in customer resolution situations. I know how quickly I would expect a solution/response and I seek to hit that goal for my clients.
Developed strong relationships across teams and with customers to build loyalty for brand.
Lead sales forecasting, goal setting and performance reporting for all accounts. This required continued review of numbers and opportunities to assess opportunities.
Marketing manager for positive development of initiatives. Sales increased as a result of initiative by 40% YOY
Led customer support team with members to resolve customer issues and support
Microsoft experience to create presentations for monthly meetings charting progress, reports and successes.
Grew greater Detroit market share 44% from initial competing market share
Lead content developer for competitive comparison tables of product pricing, fees, ratings, category and product performance to use for account sales calls.
Sales Associate Sams Club - 1300 E Mall Dr, Holland, OH 4352811/2005 - 12/2007
Responsible for telecommunication sales and tech sales both in wireless and hardlines
Top part-time seller 83% of tenure, entire team grew the year over year numbers every
month of 2006/2007.
Transitioned to AT&T as part of wanting to advance career opportunities.
Associate of Science: Business Management and E-commerceOwens Community College - 30335 Oregon Rd, Perrysburg, OH 43551
Emphasis in Business Management, technology application and e-commerce