Summary of Accomplishments Results-driven Customer Service Professional with diverse background in Customer Service Management, leveraging 15 years of proven skills in establishing strong rapport with clients. Collaborative team player diligent about contributing to achievement of group goals. Played an instrumental role in increasing customer satisfaction ratings index from 75% to 98% within 2 years as Customer Service Manager. Converted the Customer Service Department from paper dependent to paperless.
Knowledgeable and dedicated customer service professional with extensive experience in Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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