Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and advancement opportuntiies.
Generated new accounts by implementing effective networking and content marketing strategies. Negotiated rates to cut costs and benefit corporate partnerships. Optimized current revenue streams by networking for additional business prospects with established clients. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Generated new sales opportunities through direct-mail and telephone selling and emails. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Emphasized product features based on analysis of customers' needs.Handled the highest volume accounts in the company's history and was the served as the account manager closing 4/5 largest sales.Taught potential clients about products through webinars and other special events.
Scheduling and dispatching Inspectors based on contractual service agreements, as well as local inspection laws and requirements. Provided detailed monthly departmental reports and updates to senior management. Maintained up-to-date records at all times. Developed rapport with the customer base by handling difficult issues with professionalism. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Properly and timely routed agreements, contracts and invoices.
Provided administrative support to the Fire Marshal, Lead Arson Investigator, Office of Emergency Services coordinator, City Engineers and Inspectors.Coordinated City Council meetings and follow-through of work-shops. Created documents and spreadsheets to improve time and resource management, as well as reporting accuracy. Standardized department filing system to increase efficiency. Handled and processed confidential information and documents. Maintained and organized master inspection files in master database.
Managed accounting operations, accounting close, account reporting and reconciliations. Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Assisted the CFO with the production of the monthly financials, forecasts and management reports. Implemented an entirely new and cost-saving billing system.
Developed and maintained website and client base. Designed necessary artwork and sounds files. Developed strategies to maintain SEO. Contributed to relevant blogs and events both off-line and online to increase brand awareness. Designed collateral for online and event marketing. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
Recruited, hired and trained all sales staff for new and existing store locations. Managed daily operations in the region's highest volume location and performed on-site store reviews and action plans on all other locations within the region.Monitored customer preferences to determine focus of sales efforts. Generated weekly, monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Shared product knowledge with customers while making personal recommendations.
State Fire Marshal's Office, Fire Investigation 1A, 2010
California Conference of Arson Investigators, Post Flashover Fires, 2010
CFITRAINER, Fire Dynamics, 2010
CFITRAINER, Fatal Fires, 2010
CFITRAINER, Post Flashover Fires, 2010
CFITRAINER, Wildland Fire Investigation, 2010
CFITRAINER, Complex Fire Scene Investigations, 2010
CFITRAINER, Ventilation-Focused Approach to the Impact of Building Structures and Systems on Fire, 2010
CFITRAINER, Determining Responsibility in an Arson Case, 2010
CFITRAINER, Evidence Examination, 2010
CFITRAINER, Fundamentals of Residential Building Construction, 2010
CFITRAINER, Preparation for the Marine Fire Scene, 2010
CFITRAINER, Scientific Method for Fire and Explosion Investigation, 2010
CFITRAINER, Physical Evidence at the Fire Scene, 2010
CFITRAINER, Introduction to Evidence, 2010
CFITRAINER, Insurance and the Fire Investigation, 2010
Universal Class, Excel, 2010
SCAE, Accounting I, 2008
HandsOn Bay Area, 2013
Santa Clara County Justice Center, Lowell School, 2010
California Conference of Arson Investigators Round Table #5, 2010
Santa Clara County Fire Investigation Task Force, 2010
Milpitas Fire Department, 2010
Big Brothers Big Sisters of the Bay Area, 2010
NASA Ames Research Center, 2010
Lion's Club International, 2006-2009
Santa Clara Valley Blind Center, 2006
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