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Account Manager Resume Example

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ACCOUNT MANAGER
Summary
Results driven Account Manager experienced in high volume, team-oriented, minimally supervised, deadline-driven Engineering and Technical Recruiting Sales Environment. Well trained in contract negotiating, deal closing, customer satisfaction and revenue generating. Proven ability to sell services, build client relationships and contribute to an organization effectively.
Highlights
Microsoft Office Suite, Lotus Notes, Outlook, Maxhire, Call Viewer, Wanted Technologies, Business Wise
Experience
Think Energy GROUPJanuary 2006 to July 2010Account Manager
Norcross, GA
  • Inside Sales of Engineering, Technical and IT personnel services to Management, VP's and Executives.
  • Sell services performing 70-80 account development calls per day to prospect and existing clients building relationships and consistently generating revenue.
  • Perform Outside Sales initiatives by traveling throughout the U.S.
  • to visit clients with potentially repeat business needs to further develop existing relationships.
  • Collaborate with clients to gain job details for candidate search.
  • Perform technical writing of job descriptions, interview questionnaires, post job descriptions on-line and edit as needed.
  • Screen candidate resumes, qualifications and performed submittals to clients, schedule interviews.
  • Work with a team of recruiters to coordinate with candidates to fulfill client hiring needs.
  • Collaborate with HR and Accounting Departments to ensure payroll and billing correct.
General Motors Acceptance CorporationJanuary 1999 to January 2006Account Specialist
Atlanta, GA
  • Provided professional service to Automotive finance customers on escalated inquiries and complaints Researched discrepancies, sorted account summaries and processed customer payments Wrote reports of bill pay service discrepancies Processed credit reviews and revisions Prepared written correspondence GMAC Lead Customer Liaison Chevrolet Aveo Project Team 2004-2006 Initiated telephone contact to new vehicle owners to ensure product satisfaction Acted as liaison to dealers, divisions and customers to resolve product issues Delegated work to employees and handled escalated customer issues Assisted management and division with marketing strategies Created and distributed customer mass mail packages GMAC Quality Council Chairman Employee Quality Council 2001 - 2003 Served as a liaison between GMAC management and employees to improve work relations and environment.
  • Successfully implemented functions to increase employee morale and relations.
  • Conducted monthly meetings and delegated duties amongst committee members.
  • Professionally represented company to vendors.
  • Maintained and ordered committee supply inventory.
  • Balanced committee budget.
GES DistributorsJanuary 1997 to January 1999Inside Sales Representative
Atlanta, GA
  • Cold calling new and existing territory of Electronics Wholesalers consistently generating revenue.
  • Assisted wholesale customers in showroom with electronic selection and Negotiated sales, processed orders for fulfillment.
  • Processed credit applications and return authorizations.
  • Assisted wholesale customers and Floorplan companies in credit application process.
  • Attended industry trade shows.
  • Performed Administrative duties as needed.
Bank of AmericaJanuary 1995 to January 1997Customer Service Representative
Atlanta, GA
  • Customer Service Representative in personal and commercial banking operations.
  • Assisted customers by handling inquiries in call center environment.
  • Identified and sold additional banking services to increase client portfolio.
  • Reconciled checking, savings, credit card and loan accounts Completed departmental call reports.
  • Coached and mentored new employees company processes and policies Increased customer portfolios by selling new products.
Selig Chemical IndustriesJanuary 1993 to January 1994Account Executive
Atlanta, GA
  • Account Executive of industrial chemicals business to business.
  • Inside sales of industrial chemicals; cold called new & existing territory.
  • Consistently ranked among Top 25 producers in companywide sales.
  • Established customer credit lines and followed process to satisfaction.
  • Received accolades for consistently providing excellent service and sales.
  • Increased departmental sales over 10%.
Education
Shorter CollegeBachelor of Science: Business ManagementAtlanta, GABusiness Management
Skills
Accounting, Administrative duties, Automotive, banking, billing, budget, call center, Cold calling, Council, credit, client, clients, Customer Liaison, Customer Service, edit, Electronics, finance, hiring, HR, Inside Sales, Lotus Notes, marketing strategies, meetings, mail, Microsoft Office Suite, Outlook, Outside Sales, payroll, personnel, policies, processes, Quality, selling, sales, supply inventory, technical writing, telephone, trade shows, Wise, written
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Resume Overview

Companies Worked For:

  • Think Energy GROUP
  • General Motors Acceptance Corporation
  • GES Distributors
  • Bank of America
  • Selig Chemical Industries

School Attended

  • Shorter College

Job Titles Held:

  • Account Manager
  • Account Specialist
  • Inside Sales Representative
  • Customer Service Representative
  • Account Executive

Degrees

  • Bachelor of Science : Business Management

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