Result driven and detail-oriented Account Manager with 6 years of experience focused on exceptional client service and revenue generation.Adept at managing intense demands of multiple existing customer accounts.
Online Volunteer, The United Nations, March 2017 - Present
Crowdmapping rural Tanzania, to fight FGM
Volunteer, The Job help centre at Charlotte Mecklenburg Library, June 2016 - April 2017
Provided technology tutoring to library customers
Developed and taught class series covering online learning resources for library customerson digital literacy
Developed and staffed a weekly Job search clinic
Developed library event brochures and flyers using MS Publisher
Volunteer, Leprosy Eradication Drive, 1995 to 1998
Account Development Manager April 2014 to November 2015American Express Global Business Travel － Mumbai
Managed strategic acquisition, development and service management of corporate accounts for India piece for global RFP
Won a global RFP worth travel volume approx.$8.5mn for a Consumer Goods Giant
Expanded and implemented a media giant's travel program, travel volume worth approx.$ 7.9mn and ensured smooth kick off of the travel platform
Cross sold new solutions to clients worth $12,000 and retained one of the Top 2 clients via building a service recovery plan and working closely with the operations team to implement the same and excite the customer with positive results
Wrote back $3000 and prevented a potential write off worth $20,000
Recognized in the JAPA town hall for positive impact on client P&L and revenue recapture
Reviewed Statement of work and current pricing to ensure profitability of accounts
Conducted quarterly/half yearly & annual business travel reviews regularly for the customers
Senior Research Associate, Financial & Business Services May 2013 to April 2014Gerson Lehrman Group － Mumbai
Led the Financial & Business Services (FBS) practice in India and worked closely with investment clients such as Private Equity firms, Venture Capital firms, Investment Banks and major consulting firms across India supporting them in their due diligence and research projects
Consistently achieved month on month targets and had grown the FBS India portfolio by over 100% since taking over
Executed an in-depth project implementation for a Consulting Giant and generated revenue worth $3000
Organised and conducted events with former C-level executives as experts, which proved to be a very helpful learning programs for the investment clients
Consistently collaborated with regional, global and local counter parts and leveraged various teams in order to deliver towards clients
Area Sales Manager March 2013 to May 2013Government & Corporate Channel (GCC), Bharti AXA General Insurance Company Ltd － Mumbai
Worked with large sized corporate and government organizations on their insurance solutions and in turn bringing value to their employee benefit programs and business via customized solutions.
Developed Corporate and Broker channels as per company's business strategy to acquire large corporate clients.
Acquired business with worth $400,000 by navigating & consulting an Australia based top Infrastructure firm.
Worked on improvising service level agreement and escalation matrix for a global account for AXA India and improved it by 20%.
Manager - Corporate Aquisition, Global Corporate Payments September 2010 to February 2013American Express Banking Corp. － Mumbai
Worked with medium to large sized corporate on their Travel & Entertainment expense management solutions
Advised B2B clients and help them manage their vendors and credit cycles better
Displayed competencies in retaining 100% clients with zero delinquency
Introduced the surcharge model for TMCs as a corporate payment models that proved to be a trend setter.
Implemented highest number of new clients in the region 36 accounts in 2012.
Summer Intern May 2009 to July 2009Godrej SCA Hygiene Limited － Mumbai
Summer Internship in Godrej SCA Hygiene Limited, a Swedish Joint Venture of Godrej Consumer Products Limited.
Worked as a team member with Vice President-Business Head on Brand Movement and promotional strategy of different Brands and new product launches.
Analyzed Import of Absorbent Hygiene Products into India.
Territory Sales Executive, Global Merchant Services March 2009 to September 2010American Express Banking Corp. － Mumbai
Managed a territory of 700 clients and acquired merchant account and achieved 300% of the given targets
Marketing Executive February 2007 to August 2007Kaisha Manufacturers Pvt. Ltd. － Mumbai
Managed top healthcare and pharmaceutical companies in the portfolio
Marketing Executive September 2006 to January 2007Career Forum Ltd. － Mumbai
Business development, student counseling
Exceeded the given targets by 30%
MBA : Marketing & HR, 2010IBA
Bachelor of Science : Biotechnology, 2006DY Patil College, Pune University