Human Resource Professional seeking an opportunity to bring a strong work ethic to a reputable company. Candidate's extensive background in recruiting, training, customer service, and finance creates a unique potential to provide a significant asset to any employer.
Microsoft Office, dealership DMS systems, Salesforce, SaaS
Account Consultant January 2016 to May 2016Johnson Services Group － Charleston, SC
Communicate with Human Resources Professionals daily to provide assistance with Affordable Care Act 1095-B and 1095-C's questions and documentation Ability to prioritize Responsible for responding to and resolving customer inquires in a timely and professional matter Collaborate internally to ensure items are resolved with the highest quality, and providing cause and resolution details to customers Work directly with customers to troubleshoot, research, and resolve questions and issues Serve as key communication point for issues assigned and work to resolve questions and issues Consistently providing status updates for active issues for both customer and internal associates Prioritize tasks and keep a continuous relationship with Administrators, and internal resources Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary Manage daily email communications with a strict deadline for one of our largest clients Ability to deliver in quality results in a fast-paced environment Contribute to a team effort by accomplishing results as needed.
Benefits Administrator July 2015 to December 2015Johnson Services Group － Charleston, SC
Communicate daily with clients that use the online benefits enrollment application Assist each Administrator and/or Employee with changes or updates to their employees' health coverage, addition/cancellation of coverage and policy renewals Navigate each client through the Benefitfocus software application process Provide ongoing support to clients as it relates to the benefit plan details Assist clients by phone and email to help them understand regular update made to Benefitfocus applications and benefit plan details Provide an accurate timeframe for issue resolution to clients daily Responsible for accurately creating and documenting the customer interaction that occurred in Salesforce Navigate each client through the Benefitfocus software application process Research and report issues clients may face during the enrollment process to appropriate manager.
Financial Services Manager June 2004 to August 2013Holler/Classic Automotive Group － Winter Park, Florida
Implemented new recruitment programs with local universities Recruited top level Sales Associates and Financial Services Staff Recruited internally and externally Worked with Managers cross-functionally to determine and anticipate needs for recruitment Used metrics to determine where to find the best quality and quantity of candidates Evaluated the effectiveness of the different recruiting processes Interviewed prospective sales team members Negotiated Salaries with Sales and Finance Professionals Managed four finance department employees and up to twenty-five sales representatives to achieve monthly goals to increase sales and profit Held weekly training sessions to educate sales team on current dealership policies and procedures Built relationships and negotiated rates with bank representatives Managed cash flow of up to $2 million in monthly contracts Ensured clients were in accordance with dealership and lender guidelines Managed every customer account from inquiry to finalization with lenders and the Department of Motor Vehicles to ensure accuracy Ensured top customer service is provided, including following up to make sure customer is extremely satisfied with the dealership and the manufacturer Ability to prioritize to be more effective strategically Problem solved to deliver more cars.
Financial Services Assistant May 2002 to June 2004
Collaborated with financial service team members to provide director with financial research and recommendations Prepared and distributed memos and reports to sales representatives Served as liaison between customers, banks, the DMV, and management Ensured prompt handling of customer issues and resolved discrepancies Maintained confidentiality of customer information according to Federal Banking Regulations Upheld strong work ethic and high integrity in all tasks.
Master's : Business Administration Human Resource Management, 2017Charleston Southern University － Charleston, South CarolinaBusiness Administration Human Resource Management
Bachelor of Science Degree : Organizational Management, May 2009Palm Beach Atlantic University － Orlando, FloridaGPA: GPA: 3.76 Cum LaudeOrganizational Management GPA: 3.76 Cum Laude