academic student services supervisor resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Talented public service advocate skilled in supervising, coaching, and managing people and processes. Wears many hats to accomplish dynamic objectives. Ready to apply over 10 years of experience to securing a future with Say Yes Cleveland.

Master of Science: Studies in Human Behavior, Expected in 12/2018 to Capella University - Minneapolis, MN
Bachelor of Business Administration: Management, Expected in 11/2006 to Northwood University - Midland, MI
  • Resourceful nature
  • Communication Skills
  • Relationship building and rapport
  • Creative problem solving
  • Program Management
  • Flexible and adaptable
  • Collaborative team player
  • Cultural understanding and sensitivity
  • Supervisory experience
  • Data collection and reporting
  • Project Management
  • Operations management
  • Customer service
  • Technology-savvy
Work History
Academic & Student Services Supervisor, 06/2017 to Current
Cuyahoga Community CollegeCity, STATE,
  • Oversees daily operations, programs, and student experience at Brunswick University Center
  • Provides supervision, leadership, and budget management for tutoring services
  • Manages relationships with college partners and other internal and external organizations
  • Conducted needs assessment to discern need for food pantry. Implemented food pantry and collected over 500 items
  • Develops surveys to measure effectiveness of programs and services
  • Provides case management services for 30-60 students in developmental math
Peer Mentor Program Coordinator, 12/2015 to 06/2017
Cuyahoga Community CollegeCity, STATE,
  • Developed and implemented logistics of Peer Mentor program which included: hiring, training, supervising, scheduling, and evaluating mentors and programming
  • Implemented case management system for mentors to track over 100 mentee interactions
  • Collaborated with math faculty and college leadership to implement and support math initiative designed to support students that test into developmental math
  • Created surveys to measure program effectiveness
Learning Commons & Academic Support Services , 06/2013 to 06/2017
Cuyahoga Community CollegeCity, STATE,
  • Managed daily operations and services within Learning Commons and Academic Support Services department (Media, Technology Learning Center, Library, and Tutoring)
  • Supervised and conducted evaluations for 30 employees
  • Assisted students with finding community resources and navigating educational process
  • Collaborated with other academic and student support areas to enhance student success
  • Resolved conflicts and negotiated mutually beneficial agreements between staff
Circulation & Information Desk Supervisor, 02/2007 to 06/2013
Central Michigan UniversityCity, STATE,
  • Managed daily operations and services within Access Services, (Circulation, Information Desk, Security)
  • Selected, hired, trained, and scheduled 20 student assistants within Security/Information Desk sections
  • Developed surveys to determine needs of students to improve student support activities within Access Services
  • Sustained communication with other departmental supervisors to maintain standard operational procedures and staff training to enhance student experience

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Resume Overview

School Attended

  • Capella University
  • Northwood University

Job Titles Held:

  • Academic & Student Services Supervisor
  • Peer Mentor Program Coordinator
  • Learning Commons & Academic Support Services
  • Circulation & Information Desk Supervisor


  • Master of Science
  • Bachelor of Business Administration

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