Employee Number 330416
DOH 01/01/1994
MSP FTO
Ticket Counter
Dedicated Airport Customer Service Agent motivated to maintain customer satisfaction and contribute to company success. Currently performing all phases of Above Wing operations to include responsibility for BSO, BARTS, Ticket Counter, Group Check In, Camp Kids, Sky Zone Coordinator, ALIS, Gates, and Alaska Airlines. Skilled in all DL systems.
Past experience in performing Above and Below Wing operations with NWA and Continental Airlines in BIS and MSP. Additional responsibilities included functioning as the station trainer, union steward, creator of employee work schedules, inventoried and ordered station supplies with in a budget, GSC and CRO, as well as participant in the NWA Supervisor Interviewing process.
Performed cargo handling and operation of tug, belt loader, airstart, de-ice truck, push back tractor, K-loader, and lav cart. Trained on brake riding of an aircraft. Also trained on receiving and testing of glycol.
Driving record is clear.
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Received complimentary letters from passengers regarding professionalism and satisfaction with the level of customer service provided.
Was a mentor and provided training for new hires with NWA service.
Knowledgeable and efficient in BSO, BARTS, Ticket Counter, Group Check In, Camp Kids, Sky Zone Coordinator, ALIS, Gates, Alaska Airlines and participant in the NWA supervisor interview team. Experienced in all DL systems.
Worked all phases of both above and below wing operations. Functioned as the station trainer, union steward, GSC, CRO, employee scheduler, and procurement of station supplies. Performed cargo handling, operation of tug, belt loader, airstart, de-ice truck, push back tractor, K-loader, lav cart. Trained on brake riding of an aircraft and the receipt and testing of glycol.
Performance of above and below wing operations. Responsibilities included station trainer, union steward, GSC, CRO, employee scheduler, and procurement of station supplies. Performed cargo handling, operation of tug, belt loader, airstart, de-ice truck, push back tractor, K-loader, lav cart. Trained on brake riding of an aircraft and the receipt and testing of glycol.
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School Attended
- Dickinson State College
- Trinity High School
Job Titles Held:
- Above Wing Customer Service Agent
- Airport Sales Agent
- Airport Sales Agent
Degrees
- High School Diploma
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