Highly enthusiastic service professional with 31 years of interacting with the public in various environments.
Experience dealing with hostile callers.
Have dealt with life and death situations in a ever changing environment.
Supervisor a shift of 4 telecommunicators in the 911 center.
Answer both nonemergency and emergency 911 calls from citizens
Dispatch Police, Fire and EMS services.
Calm callers and extract necessary information needed to send appropriate
Schedule employees to cover shifts.
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