Energetic emergency dispatch supervisor with strong time management skills who thrives in a fast-paced, dynamic environment. Exceptional computer aptitude and telephone etiquette. 911 Dispatcher with more than 15 years of professional customer service and leadership experience.
Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information.
Oversee the daily functions of dispatch personnel assigned to the Communications Center. Review and evaluate employee performance and recommend training when necessary to the Communications Coordinator. Ensure timely and professional response to all requests from all emergency response personnel regarding need for support activities.
Responsible for assigned shift activities including assisting with scheduling, quality control, maintenance of records, complaints and complaint resolution.
Coordinates information between emergency and non-emergency agencies involved in communications including 6 fire departments, 5 Law enforcement agencies and countywide EMS. Maintains high level of customer service. Maintains composure in stressful situations. Superior knowledge of Beaufort County and its boundaries.
Strong problem solving aptitude
Meticulous attention to detail
Professional and mature
Strong interpersonal skills
Calm under pressure
Exceptional problem solver
911 Communications Supervisor , 10/2002 to Current Beaufort County Sheriff's Office Communications – 2001 Duke St. Beaufort, SC 29902 Supervised shifts of dispatchers for 12 hours a day. Dispatched for 5 different Law enforcement agencies, 6 Fire Departments and the County EMS units. Answered emergency and non emergency lines. Worked with computer aided dispatch (CAD), Microsoft word, excel, power point, publisher, etc... Worked with NCIC (national crime information center) computer.
High School Diploma: 1999 Beaufort High School - Beaufort, SC
N/A: Criminal Justice, Technical College of the Lowcountry - Beaufort, SC
NCIC (National Crime Information Center) Instructor
APCO EMD (Emergency Medical Dispatcher) Instructor