401k Customer Service Representative resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
I have worked in customer service for many years prior to becoming a stay at home mother in 2011. I have worked and operated a 5+ line switchboard for a very busy furniture store. I have supported a group of commercial real estate brokers in a busy and demanding office through administrative tasks and also running the front desk and greeting clients. I have just recently started doing some account payable work for our church as well as teach the Kindergarten class there as well. Over the past 5 years at home with my children I have devoted myself as the household coordinator by building relationships, keeping track of appointments and gaining stronger organizational and multi-tasking skills. I have volunteered in my child's art class to assist the teacher. I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Overall, I take pride in doing a job well done no matter what job I am doing.
Skills
Skilled in call center operations
Customer interface expertise
Multi-line phone operation proficiency
Adheres to customer service procedures
Fast learner
Highly dependable
Strong interpersonal, communication and consultative skills
Strong time management, problem resolution and organizational skills
Ability to contribute to a team oriented environment and adjust to change, while multi-tasking in a busy call center.
Work History
401K Customer Service Representative, 03/2007 - 05/2011 Fidelity Investments – City, STATE,
Answered customers questions regarding their employer sponsored retirement plans.
Guided customers through and processed transactions such as withdrawal, loans, contribution decisions, rollovers.
Guided and educated customers on their investments and options.
Gathered and verified all required customer information for security purposes.
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Education
Bachelor of Arts: Fine Arts/ Art History, Expected in 2000 - Framingham State College - 100 State St, Framingham, MA 01702 GPA:
Accomplishments
For my time at Fidelity Investments I had to obtain and maintain my Series 6 and 63 licenses. They have since expired
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