Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Skilled 311 Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. I have worked in cashiering and also have a lot of experience as a call center representative. I am versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Highlights
Call center acting supervisor experience
High customer service standards
Troubleshooting skills
Telecommunications knowledge
Dedicated to process improvement
Time management
Resourceful
Customer service-oriented
Team player
Strong work ethic
Customer service mindset
Professional appearance
Efficiency
Accomplishments
I have trained I the supervisor positon and did so with very good results. I also step in when management is gone, and have helped many employees with customer issues. I also have advised Them on Payment arrangements, POB use and trained as needed.
I maintain a good call volume and low wait times for customers.
I am able to multifunction when ever needed. I have worked phones and jumped in on customer service in what ever capacity needed.
Promoted from a Customer service rep. 1 to a Senior Rep. In that time I have done everything from sending bills out, to processing incoming bills, customer service, phone service, fingerprinting, badging an licensing.
When we went to our current 4.1 system I was involved with testing, training and working with many other employees to create the system we needed.
Experience
08/1996 to Current
311 Senior Customer Service RepresentativeProvo City Corporation – City, STATE,
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Worked with customer service to resolve issues.
Worked overtime shifts during busy periods.
Office open and closing duties.
Supervisor help.
Training other service reps.
Talking with angry customers.
assessing deposits, removing them, making payment arrangements and closing my cash drawer.
Fingerprinting.
Badging.
Business Licensing.
RPS processing.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Cross-trained and provided back-up for other customer service representatives when needed.
Education
Expected in 1989
High School Diploma: high school studies Provo High School - Provo, UT GPA:
Expected in
: Legal Secretary Utah Valley University - Orem, UT GPA: I went to school for a year prior to getting my job at Provo City.
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