311 Senior Customer Service Representative Resume Example
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311 SENIOR CUSTOMER SERVICE REPRESENTATIVE
Summary
Skilled 311 Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. I have worked in cashiering and also have a lot of experience as a call center representative. I am versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Highlights
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Accomplishments
I have trained I the supervisor positon and did so with very good results. I also step in when management is gone, and have helped many employees with customer issues. I also have advised Them on Payment arrangements, POB use and trained as needed.
I maintain a good call volume and low wait times for customers.
I am able to multifunction when ever needed. I have worked phones and jumped in on customer service in what ever capacity needed.
Promoted from a Customer service rep. 1 to a Senior Rep. In that time I have done everything from sending bills out, to processing incoming bills, customer service, phone service, fingerprinting, badging an licensing.
When we went to our current 4.1 system I was involved with testing, training and working with many other employees to create the system we needed.
Experience
09/1996 to Current
311 Senior Customer Service RepresentativeProvo City Corporation - City , STATE
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Worked with customer service to resolve issues.
Worked overtime shifts during busy periods.
Office open and closing duties.
Supervisor help.
Training other service reps.
Talking with angry customers.
assessing deposits, removing them, making payment arrangements and closing my cash drawer.
Fingerprinting.
Badging.
Business Licensing.
RPS processing.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Cross-trained and provided back-up for other customer service representatives when needed.
Education
1989
High School Diploma: high school studiesProvo High School - City, State
Legal Secretary Utah Valley University - City, StateI went to school for a year prior to getting my job at Provo City.
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Resume Overview
School Attended
- Provo High School
- Utah Valley University
Job Titles Held:
- 311 Senior Customer Service Representative
Degrees
- High School Diploma : high school studies
Legal Secretary
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