Detail-oriented Computer Technician with 6 years of high-quality technical service experience in a complex environment. Supervised, installed, operated and performed trouble shooting procedures across various IP based high speed networking systems while working within various network control centers. Performed network management functions in support of the maintaining, troubleshooting and re-engineering of network assets as needed in support of operational requirements.
Cisco switches and routers
Voice and data cabling installation
Strong communication skills
25N Nodal Network Operator, 12/2014
to Current US Army – Fort Wainwright,
Assisted over 100 users in technical issues ranging from basic operating system troubleshooting to access control lists and router configurations.
Maintained 100% inventory of over 500,000 dollars' worth of equipment
Provided equipment installations for the WIN-T network (Routers, Switches, Modems, COMSEC, PBX, Cisco CallManager)
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Deployed to Qatar in support of Operation Spartan Shield from May 2016 - May 2017.
25N Nodal Network Operator/Maintainer, 04/2011
to 12/2014 US Army, 1-62 ADA BN – Fort Hood,
Coordinated voice and data communication of Patriot battalion as Information Coordination Central Communications Team Chief
Troubleshot FM (SINCGARS, ASIP radios), UHF (AN/GRC-245 radios), and IP-based LAN networks.
Conducted accurate communications and weapons system status reporting
Deployed to the United Arab Emirates and Hashemite Kingdom of Jordan From May 2013 - May 2014
Assitant Manager, 08/2008
to 11/2009 Jimmy John's – Richmond,
VA Managed operations of high volume restaurant with a team of 40 employeesPlanned ordering based on projected salesProvide customer support by resolving their complaints about service or food qualityMaintain high standard quality hygiene, health and safety
High School Diploma: 2008 Deep Run High School - Glen Allen,