204b customer service supervisor resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Focused customer service supervisor with over 10 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

  • Customer Service
  • Sales Proficiency
  • New Hire Training
  • Talent Allocation
  • Policy Enforcement
  • Schedule Management
  • Decision-Making
  • Performance Evaluation
  • Workflow Coordination
  • Team Building and Leadership
  • Handling Escalations
  • Complaint Resolution
  • Work Prioritization
  • Workforce Management
  • Problem-Solving
  • Time Management
  • Employee Scheduling
04/2021 to Current 204b Customer Service Supervisor Fedex | Ocala, FL,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Answered phone calls and responded to questions and concerns.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
04/2018 to Current City Letter Carrier Mcmenamins | Gresham, OR,
  • Maintained professional and effective public relations with customers and community members.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Acquired customer signature for registered and insured mail.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Handled undeliverable mail in accordance with established procedures.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Collected customs charges, postage due and C.O.D. payments.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered various types of mail on routes according to strict timelines.
  • Delivered mail to residents and business within assigned area.
  • Used road maps or GPS to verify routes and designated addresses.
07/2014 to 06/2020 Chef Rosalina's Kitchen | City, STATE,
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Monitored quality, presentation and quantities of plated food across line.
  • Exercised portion control for items served, eliminating waste.
  • Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Trained kitchen workers on culinary techniques.
  • Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
  • Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
  • Established controls to alleviate supply and food waste.
  • Assigned specific duties to employees to maintain productive operation of kitchen and food service.
  • Met with clients to discuss menus and meal options for weddings and banquets.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
06/1998 to 08/2001 Loader and Unloader UPS Customer Center | City, STATE,
  • Unloaded materials by hand or with equipment to help team meet work demands.
  • Unloaded products from incoming transports.
  • Scanned, pushed and loaded items on conveyor line for loading into trailers.
  • Applied shrink wrap to pallets, securing product for storage and shipment.
  • Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
  • Operated forklift, pallet jack and other equipment to perform loading tasks.
Education and Training
Expected in 06/1998 to to High School Diploma | Grafton High School, Grafton, MA GPA:
  • During High school i played 3 different sports over the course of my time there i also ran cross country and volunteered my time once a week to feed the homeless at the mustard seed in worcester.

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Resume Overview

School Attended

  • Grafton High School

Job Titles Held:

  • 204b Customer Service Supervisor
  • City Letter Carrier
  • Chef
  • Loader and Unloader


  • High School Diploma

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