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Experienced Customer Experience Associate who developed a strong reputation for bringing in repeat business. Adept and developing metrics for gauging customer experience. establishing working rapport with customers and developing programs to improve customer satisfaction. Specializes in the amusement park industry and the hospitality industry.
- Customer service skills
- Strong observational skills
- Excellent communication abilities
- Some sales experience
- Adept at creating spreadsheets
- Strong team player
- Dedicated and reliable employee
- Responsible for greeting customers at the customer service desk and seeing to their needs.
- Was often asked to walk through the park and do impromptu customer service surveys with clients.
- Developed a system of measurement that was used by park management to determine over all customer satisfaction.
- Took calls from current guests who wanted to register a complaint or ask a question.
- Helped to develop resort activities based on data I collected from customer service surveys.
- Assisted in developing customer opinion cards that were used to gauge the overall customer satisfaction.
- Distributed park literature and made note of any customer complaints.
- Helped develop a system of metrics that were used to gauge customer satisfaction.
- Often walked through the park gauging customer satisfaction and asking customers focused questions about their experience.
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