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Customer Service Representative Resume Example

As a customer service rep in the accounting and finance sector, you must highlight a few key skills and traits for your potential employers, including your initiative, patience, and ability to learn quickly (especially regarding the organization's programs and offerings). Use your resume to describe your accomplishments in all three areas, and start by breaking your document into distinct subheadings. Create a section for your education, your past positions, and your core competencies. Start with a summary that places great emphasis on your people skills and general smarts. As you fill in each section below, use this customer service representative resume example as a guide.

Customer Service Representative Advice 

If you’re looking to become a customer service representative for a financial company our resume could make the all the difference. Our customer service representative-specific resume examples will help you focus your resume on the skills and experience employers are looking for. They’ll help give you the language you need to best showcase your customer service talents to potential accounting and finance clients. Click on any of the resume examples to build a better resume.

Resume Tips for Customer Service Representative 

Whether you are searching for a job as a customer service representative, you will have more success if you do research first and by take more precise action than just randomly jumping into a search. Here are five tips to help you get started with your job search:
1. Update your resume, and tailor each cover letter to fit the prospective job.
2. Prepare for a long search. The job hunting process takes longer than ever and it is important not to get discouraged. Find out if you qualify for any benefits, or decide if you need to take a part time job during the process.
3. Maintain a positive attitude. It is easy to get discouraged when things don’t go your way, but when you are positive and persistent you have a better chance.
4. Network extensively both online and in person. Job opportunities that are not available to the general public can come from your professional connections, and it could also be a way to get access to hiring managers.
5. Practice your interview skills with either a friend, family member or with a professional. Read about common questions asked to applicants in your industry so you won’t be caught off guard.

Customer Service Representative Job Seeking Tips 

as a customer service representative, IL or anywhere else in the country, one of the most important pieces of the job search is having your resume in top form to showcase your qualifications. It doesn’t matter what your goals are, which industry you are in or what your level of experience is: there are some resume writing do’s and don’ts that you should follow to increase your chance of snagging your dream job. Here are five tips to help you create a standout resume:
1. Try using a resume builder or template when creating a brand new resume to find a pleasing format.
2. View industry specific resumes to see what others in your field are including. What are some trends and keywords for your job sector? Look for ideas on how you can stand out in your field.
3. Do not include high school information unless you just graduated from high school.
4. Use reverse chronological order for job experience, unless you have a huge employment gap.
5. Action verbs will make your resume come alive and highlight what you have accomplished. Include measurable results as much as possible.

Related Resumes:

Customer Service Representative Resume Example

Company: Advance Financial
Date Range: 01/2015 to 10/2015
Experience:

Customer Service Representative who provides excellent customers service throughout any transactions.
Welcome and greet customers when they enter the building.
Provide the customers' with any questions that they need about our loans, bill pay, money orders, etc.
Analyze applicants' financial status to see what they are approved for.
Carefully analyze documents in the whole store tha got done on each day, find any errors, fix if any occur, then file them all away.
Verifying all banking information.
Consistently exceeds sales expectations.
Safe holding.
Ran the store from 12am to 7am due to working the night shift.

Customer Service Representative Resume Example

Company: Mb Financial Bank - Homewood, Illinois
Date Range: 12/2012 to 05/2015
Experience:

Processed sales referrals and promoted bank services and products, resulting in 25% branch sales increase.Opened new customer accounts, including checking, savings and lines of credit.Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Customer Service Representative Resume Example

Company: Mariner Finance - Waldorf, MD
Date Range: 7/1/2015
Experience:

Assessing customer financial situations in order to determine the availability of sufficient funds; restructuring debt to a consolidation loan if necessary. •Recommending accounts for the Manager to review for special handling or intensified collections actions. •Accurately calculating and handling customer payments through various payment methods. •Answering incoming telephone calls and answering customers' questions in a professional and effective manner. •Efficiently processing insurance claims and maintaining detailed records of all transactions. •Collecting and/or renewing assigned delinquent accounts. •Contacting delinquent customers in order to determine reasons for delinquency and to offer loan renewal or request payment. •Ensuring that established policies and procedures are strictly observed in respect to every duty. •Performing additional duties depending on market demand and branch staffing

Customer Service Representative Resume Example

Company: Lithonia Finance Co. - Lithonia, GA
Date Range: Jul 2012 to Current
Experience:

Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.Adhered to all federal and state compliance guidelines relative to installment loans.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Properly directed inbound calls in phone queues to improve call flow.

Sr Customer Service Representative Resume Example

Company: Bank of America
Date Range: May 2011 to July 2013
Experience:

Opened new customer accounts, including checking, savings and lines of credit.Adhered to banks security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Troubleshoot online banking issues and escalate unresolve issues. Delivered prompt, accurate and excellent customer service.

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