Back Office Manager Resume Example

Diligent Back Office Manager adept at managing financial and patient data in the healthcare profession. Skilled at implementing efficient office operations through a hands-on approach to staff management. Focused on managing all office functions to ensure optimal office productivity and patient experience.

● Boundless experience managing finances within a healthcare setting
● Excellent patient relations skills including effective problem solving
● Strong knowledge of medical and billing terminology
● Proficient in the use of MS Office and software
● Ability to organize office operations
● Substantial communications abilities

● Maintained inventory of office equipment noting current condition.
● Scheduled appointments in person and over the phone.
● Greeted patients and verified insurance information.
● Prepared patient exam rooms and ensured cleanliness.

● Managed client communications and responded to issues.
● Maintained a listing of all available supplies.
● Arranged for regular maintenance and inspection of medical equipment.
● Logged results of blood tests and urine screenings.

● Ensured confidentiality while maintaining database of patient records.
● Prepared records summarizing all patient treatments.
● Handled scheduling and rescheduling of appointments.
● Documented physician instructions and patient test results.
● Managed patient billing issues and maintained billing database.
● Developed and implemented office staff training procedures.
● Maintained all office records while adhering to HIPAA regulations.
● Sanitized patient rooms and replenished exam room supplies.