Back Office Manager Resume Example

Diligent Back Office Manager adept at managing financial and patient data in the healthcare profession. Skilled at implementing efficient office operations through a hands-on approach to staff management. Focused on managing all office functions to ensure optimal office productivity and patient experience.

¥ Boundless experience managing finances within a healthcare setting
¥ Excellent patient relations skills including effective problem solving
¥ Strong knowledge of medical and billing terminology
¥ Proficient in the use of MS Office and software
¥ Ability to organize office operations
¥ Substantial communications abilities

¥ Maintained inventory of office equipment noting current condition.
¥ Scheduled appointments in person and over the phone.
¥ Greeted patients and verified insurance information.
¥ Prepared patient exam rooms and ensured cleanliness.

¥ Managed client communications and responded to issues.
¥ Maintained a listing of all available supplies.
¥ Arranged for regular maintenance and inspection of medical equipment.
¥ Logged results of blood tests and urine screenings.

¥ Ensured confidentiality while maintaining database of patient records.
¥ Prepared records summarizing all patient treatments.
¥ Handled scheduling and rescheduling of appointments.
¥ Documented physician instructions and patient test results.
¥ Managed patient billing issues and maintained billing database.
¥ Developed and implemented office staff training procedures.
¥ Maintained all office records while adhering to HIPAA regulations.
¥ Sanitized patient rooms and replenished exam room supplies.