My professional background consists of several areas, starting with the Dental field and ending in Management of Retail. Through the years I have become reliable, driven and results-focused, detailed-oriented, and handles multiple responsibilities simultaneously.
Received 4 "exceeds expectations" ratings on performance reviews.
Routinely helped as many as 100+ customers each day in a high-volume retail outlet.
Consistently called upon to calm unhappy irate customers several times a day.
Received a letter from the President of the company for a job well done assisting customers and associates.
Managed 75+ associates. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the front of the store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of my store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company.
I graduated with a GPA of 3.77, Emphasis in Law.
President of the Paralegal Club
Subjects include: Constitutional law, Wills & Trusts, Bankruptcy, Real Estate, Civil Law, Domestic Law, Criminal Law, Business Law, etc.
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