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Zone Manager Resume Example

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ZONE MANAGER
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Job inspections
  • Creative merchandising
  • Project organization
  • Problem Solving
  • Ability to work under pressure
  • Multitasking
  • Leadership
  • Communication skills
  • Mentoring
  • Supervision
Work History
Zone Manager, 06/2009 to 10/2015
Walmart Super Center – Morrow, GA
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Rotated merchandise and displays to feature new products and promotions.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%.
Department Manager, 05/2006 to 06/2009
Walmart – Morrow, GA
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
Head Cook, 07/2003 to 02/2006
Athena Rehab Nursing Home – Lake City, GA
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Maintained well-organized mise en place to keep work efficient and consistent.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Lead Key Holder, 05/1999 to 12/2002
Family Dollar Stores Inc. – Forest Park, GA
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Displayed new stock and rotated existing products.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Associate of Science: HS MEDICAL OFFICES & BILLING SPECIALIST, Expected in 09/2021
Ultimate Medical Academy - Clearwater - Clearwater, FL
  • Dean's List [Semester 1 & 2 2020 ]
High School Diploma: 05/2015
Amite County High School - Liberty, MS
Dental Assisting, 05/2009
ADAVANCE CAREER TRAINING - Morrow, GA
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Resume Overview

Companies Worked For:

  • Walmart Super Center
  • Walmart
  • Athena Rehab Nursing Home
  • Family Dollar Stores Inc.

School Attended

  • Ultimate Medical Academy - Clearwater
  • Amite County High School
  • ADAVANCE CAREER TRAINING

Job Titles Held:

  • Zone Manager
  • Department Manager
  • Head Cook
  • Lead Key Holder

Degrees

  • Associate of Science : HS MEDICAL OFFICES & BILLING SPECIALIST , Expected in 09/2021
    High School Diploma : 05/2015
    Dental Assisting , 05/2009

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