Maintain logs, prepare reports, and direct the preparation, handling, and maintenance of departmental
records.
Explain police operations to subordinates to assist them in performing their job duties.
Cooperate with court personnel and officials from other law enforcement agencies and testify in court as
necessary.
Review contents of written orders to ensure adherence to legal requirements.
Train staff in proper police work procedures.
Monitor and evaluate the job performance of subordinates, and authorize promotions and transfers.
Prepare work schedules and assign duties to subordinates.
Discipline staff for violation of department rules and regulations.
Develop, implement and revise departmental policies and procedures.
• Data collection and analysis• Strong verbal communications skills• Self motivated, initiative, high level of
energy.• Decision making, critical thinking, organizing and planning.• Leadership communication skills•
Problem analysis, use of judgment and ability to solve problems efficiently• Adaptability and ability to work
under pressure• Computer Literacy • Flexibility/Adaptability/Managing Multiple Priorities•
Adaptability/Flexibility• Dependability/Reliability/Responsibility• Positive
Attitude/Motivation/Energy/Passion• Independent• People-oriented• Organized• Industrious• CPR Certified•
FCIC/NCIC Certified • Conscientious• Multi-tasking• Work well under pressure• Ability to work well with
others• Ability to gather and process information efficiently• Familiar with CAD system• CJIS certified•
Received NMIS training • Strong organizational skills• Active listening skills• Telecommunication skills•
Energetic work attitude• Call center management experience• Customer service management expertise•
Devoted to data integrity• Strong problem solving ability• Proficient with Microsoft Office Suite
Overseer of the day ¬to ¬day operations activities, and personnel on an assigned shift to ensure compliance
of established guidelines, procedures, and policies. Created spreadsheets on Excel pertaining to time sheets,
leave requests, and overtime. Prepared word documents regarding reports, memorandums, and agendas.
Ensured appropriate staffing levels are maintained. Created policies in order to maintain a steady and
efficient work environment. Prepared and conducted lineup briefings to maintain awareness of relevant
events. Responsible for the effective supervision and administration of staff including staffing development
& training, performance management, employee relations, delegating assignments, and approving and
monitoring leave requests. Ability to handle a variety of human resources issues with tact and diplomacy
and in a confidential manner. Advised staff on difficult issues and made decisions on exceptional situations
to manage and implement appropriate services and assistance. Ensured the operational readiness of
equipment related to the 911 emergency telephone system. Assisted dispatchers with difficult and complex
calls and dispatches. Conducted quality assurance reviews of calls and dispatches. Entered, modified, and
cleared information in local state, and national computerized database such as Florida Crime Information
Center (FCIC), National Crime Information Center (NCIC), and the Department of Motor Vehicles (DMV)
pertaining to arrest warrants, driver record/history, and other similar data. Assisting citizens with
request/complaints, answering multiple telephone lines, monitoring two radio frequencies, and dispatching
field units to emergency/non emergency calls,
