Multi-talented assistant manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced manager with over five years of experience in customer service and office management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of team building.
Skills
Store Operations
Customer Relations
Recordkeeping Abilities
Patient care
Hospital operations
Team building
Regulatory compliance
Training
Budgeting
Staff supervision
Cash management
Recordkeeping
Inventory management
Administrative support
Documentation
Data entry
Scheduling
Technical support
Time management
MS Office
Customer service
Education
Wayne High SchoolWayne West Virginia, Expected in 05/2000 ā āHigh School Diploma: - GPA:
Ohio UniversityAthens, OH, Expected in ā ā:Undecided - GPA:
Work History
International Paper Company - Wrapper/Bakery Associate Phoenix, AZ, 10/2018 - Current
Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas.
Performed shift change tasks each day to keep store efficient and neat.
Maintained clean, sanitized and well-organized food preparation zones.
Promoted customer loyalty by efficiently handling food and service complaints.
Cooked batches of food according to standard recipes.
Cleaned walls, fans and drains in bakery coolers, display cases and work area.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Cabell Huntington Hospital - Attendant City, STATE, 06/2015 - 10/2018
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Oriented and trained new staff on proper procedures and policies.
Sanitized, restocked and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
Maintained operating room's inventory of products and replenished stock, when needed.
Prepared patients for surgery and transported patients to and from operating room.
Warmly greeted patients and visitors and made each feel welcome.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill].
Collected laboratory specimens, dropped off at laboratories and picked up test results.
Dollar Tree - Assisant Manager City, STATE, 11/2010 - 05/2015
Monitored employee performance and developed improvement plans.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Coached team on effective upselling and cross-selling methods.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Submitted reports to senior management to aid in business decision-making and planning.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Planned team-building exercises to increase employee performance and job satisfaction.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
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