Workplace Services Senior Coordinator Resume Example

· Part of a Hospitality Opening Team for Hoboken Office completing all project deadline

· Acts as a single-point-of-contact for all hospitality and workplace service needs and requests from EY customers (employees, visitors and guests) on their assigned floor/area of office.

· Arranges and coordinates day-to-day hospitality, hoteling, meeting, and workplace services for assigned floor/area, including day of support for meetings, catering and scheduled videoconferences.

· Responsible for maintaining excellent work environment and condition of assigned floor/space through daily monitoring and inspections, restocking of supplies and inventory and coordination of repair services as needed.

· Prepares onboarding activities for assigned floor/area including move coordination, workspace preparation, and welcome communications.

· Monitors and manages team mailbox requests; tracks and evaluates customer requests on a regular basis to create ongoing profiles on customers, their preferences and special needs.

· Outstanding customer service, communication and people skills, and the ability to interface with personnel at all levels

· Ability to manage multiple tasks in a fast-paced environment and handle constant interruptions with enthusiasm and a positive, professional attitude.

· Strong organizational skills, diligence in follow up tasks, and ability to prioritize effectively along with dedicated work ethic

· Demonstrate proficiency in EY specific tools and strong computer competency in Microsoft Office, Internet Explorer, Outlook and Skype

· Able to work independently and effectively within a teaming environment, assuming responsibility without direct supervision.

• Proactively solicit, prospect and qualify business opportunities.
• Maintaining and developing future business with existing contacts, conducting site tours.
• Communicated with all hotel departments on group schedules and details to the effective management of group operations.
• Understand market/environmental trends to assist in sales strategies.
• Participate in weekly sales meetings.
• Increase hotel revenues, Average Daily Rate and Revenue Per Available Room Hilton Short Hills.

• Coordinated and executed rooms only groups, sports groups, tour groups including Banquet Event Order and Resume.
• Assisted the Events Department in preparation of the corporate resume pack for weekly distribution.
• Meet and greet on-site contacts during group arrivals.
• Executed coordination of group rooming list with delegation of select duties to the Sales Coordinator based upon need.
• Group administration duties include FMS updates, group amenities requests and Hilton Honor processing.