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Workplace Services Senior Coordinator Resume Example

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IS
WORKPLACE SERVICES SENIOR COORDINATOR
Professional Summary

5 years of successful experience in Workplace Services Coordinator. Promoted to Workplace Services Senior Coordinator after 3 years.

Recognized consistently for performance excellence and contributions to success in communication and technology skills. Strengths in customer service, direct and coach others and manage multiple tasks in a fast-paced environment with professional attitude.

Skills

· Completed the Hospitality Facilities Management and Design course, May 2003

· Fluent in Indonesian and English languages

· Proficient in Sales Pro, Delphi, Opera, OnQ, Microsoft Surface Hub and EY Reserve Coordinator System

· Completed Crescent Hotel And Resorts Sales Training and CPR Certification

Work History
03/2019 to CurrentWorkplace Services Senior CoordinatorRealtor.Com | Morgantown , WV

· Monitors and evaluates performance of workplace, hospitality, meeting and hoteling services staff. Helps identify opportunities for staff development and cross training

· Outstanding hospitality, customer service, communication and people skills and ability to interface with personnel at all levels.

· Ability to effectively direct and coach others; proven organizational leadership skills to balance team priorities, staffing schedules, workload and coverage

· Ability to manage multiple tasks in a fast-paced environment and handle constant interruptions with enthusiasm and a positive, professional attitude

· Strong organizational skills, diligence in follow up tasks, and ability to prioritize effectively

· Strong work ethic, dependability and strong professional demeanor

· Possess in-depth knowledge of systems, tools, work routines and procedures related to hospitality and workplace services function. Ability to train others and facilitate EY Reserve and EY Workplace system tools

· Participate in recruiting and hiring workplace and hospitality services personnel

· Participate in assisting Talent Team to do local I9, checkout processing and new hire badge pictures

· Manage office supplies, coordinate caterers for local office event and processing vendor invoices

· Strong computer competency in Microsoft Office, Internet Explorer, Outlook, Microsoft Teams and Skype

2016 to 2019Workplace Services CoordinatorOmni Hotels | Broomfield , CO

· Part of a Hospitality Opening Team for Hoboken Office completing all project deadline

· Acts as a single-point-of-contact for all hospitality and workplace service needs and requests from EY customers (employees, visitors and guests) on their assigned floor/area of office.

· Arranges and coordinates day-to-day hospitality, hoteling, meeting, and workplace services for assigned floor/area, including day of support for meetings, catering and scheduled videoconferences.

· Responsible for maintaining excellent work environment and condition of assigned floor/space through daily monitoring and inspections, restocking of supplies and inventory and coordination of repair services as needed.

· Prepares onboarding activities for assigned floor/area including move coordination, workspace preparation, and welcome communications.

· Monitors and manages team mailbox requests; tracks and evaluates customer requests on a regular basis to create ongoing profiles on customers, their preferences and special needs.

· Outstanding customer service, communication and people skills, and the ability to interface with personnel at all levels

· Ability to manage multiple tasks in a fast-paced environment and handle constant interruptions with enthusiasm and a positive, professional attitude.

· Strong organizational skills, diligence in follow up tasks, and ability to prioritize effectively along with dedicated work ethic

· Demonstrate proficiency in EY specific tools and strong computer competency in Microsoft Office, Internet Explorer, Outlook and Skype

· Able to work independently and effectively within a teaming environment, assuming responsibility without direct supervision.

04/2015 to 05/2016Group Sales ManagerHyatt Hotels Corp. | Indian Wells , CA
  • Proactively solicit, prospect and qualify business opportunities.
  • Maintaining and developing future business with existing contacts, conducting site tours.
  • Communicated with all hotel departments on group schedules and details to the effective management of group operations.
  • Understand market/environmental trends to assist in sales strategies.
  • Participate in weekly sales meetings.
  • Increase hotel revenues, Average Daily Rate and Revenue Per Available Room Hilton Short Hills.
09/2013 to 04/2015Events CoordinatorHilton Short Hills | City , STATE
  • Coordinated and executed rooms only groups, sports groups, tour groups including Banquet Event Order and Resume.
  • Assisted the Events Department in preparation of the corporate resume pack for weekly distribution.
  • Meet and greet on-site contacts during group arrivals.
  • Executed coordination of group rooming list with delegation of select duties to the Sales Coordinator based upon need.
  • Group administration duties include FMS updates, group amenities requests and Hilton Honor processing.
Education
12/2003Associate of Applied Science | Hotel ManagementNassau Community College, City, State

GPA: 3.58

08/1999Associate of Applied Science | Tours and Travel ManagementBandung Institute Of Tourism, City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Overview

School Attended

  • Nassau Community College
  • Bandung Institute Of Tourism

Job Titles Held:

  • Workplace Services Senior Coordinator
  • Workplace Services Coordinator
  • Group Sales Manager
  • Events Coordinator

Degrees

  • 12/2003 Associate of Applied Science | Hotel Management
    08/1999 Associate of Applied Science | Tours and Travel Management

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