Workforce Training Supervisor Resume Example Pathfinder Bank

WORKFORCE TRAINING SUPERVISOR

Summary

I am interested in acquiring employment with the Georgia Avenue Family Support Collaborative in the capacity of a Family Support Worker.

My extensive Family and Community Support background has enabled Me to serve a wide array of District Residents in many capacities

I strongly believe the "Consumer and Community Deserves the Best of Ones Self."

Skills

Batrina

Experience

Pathfinder Bank | Lacona , NYWorkforce Training Supervisor06/2018 - 08/2019

Built a more robust , independent workforce program; Improved communication with other departments; Enhanced SWDC curriculum to assess trainees skills and competency levels throughout the program
Blended G.R.I.D. Alternatives goals, mission and values with learning development initiatives to deliver high-quality training to trainees.
Assessed training needs, using employee and trainee surveys and interviews to gather data to improve my skill level as an Instructor
Utilized databases (Salesforce, DC Networks, etc.) in order to collect and track participant demographics, skill level, program attendance, and training progress in support of SWDC
Installed photovoltaic systems to surpass individual customer preferences and outlined designs at homes, businesses and institutional facilities.
Identified and resolved electrical and environmental concerns negatively affecting system stability or efficiency.
Assembled solar modules, panels and structures to maintain efficient installation, electrical configuration and system maintenance.
Provided transportation to and from work sites and other off-site trainings via 15 passenger van

Department For Persons With Disabilities | Oak Ridge , NJCustomer Service Representative09/2016 - 09/2017

Greeted Patrons, opened and closed building, enrolled Patrons in D.P.R. services, as well as provided community resources
Set up and activated customer accounts to maintain QA satisfaction levels.
Reviewed account and service histories to identify trends and issues.
Implemented and ran programs for children such as summer camp and creative activities
Implemented and ran hygiene program for hypothermia Women's Shelter Residents located in D.P.R. facility.
Consulted with customers and staff to determine best methods to resolve service and billing issues.

Community Counseling Center | Fredericktown , MOFamily Support Worker06/2005 - 09/2008

Provided crisis intervention to individuals and families who had immediate needs
Completed home visits to assess risks, safety, strengths, and needs of children and families to monitor and address housing conditions
Worked with families on budgeting and successfully assisted a family in purchasing a home.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Interviewed families to assess situations, capabilities and problems.
Managed parent support groups addressing topics such as positive discipline and parenting styles, proper nutrition, and family work life balance.
Facilitated financial workshops and classes thru CAAB DC to provide support to families in achieving financial literacy.
Met with families to determine necessary services and make treatment recommendations if needed.
Entered client data in centralized database and maintained up-to-date case records for all clients.
Identified appropriate community resources and provided referrals for services.
Referred family members to outside support options to assist with coping during times of increased stress.

Total Family Care | City , STATECommunity Support Worker02/2003 - 05/2005

Created relationships with businesses, community leaders and citizens through events to promote Total Family Care and add new donors and volunteers.
Conducted needs assessments and referred clients to financial, medical, social and community assistance and services.
Followed and evaluated individualized support care plans to increase personal development.
Supported individuals with facility-based planned activities in home and community settings.
Promoted effective working relationships with service providers, including collateral contacts to support and deliver community-based approach.
Provided services including counseling, case management, education and job training to diverse client base.
Performed canvassing activities to drum up support and increase funds.
Provided individuals and families with information and resources to connect with available programs.

Education and Training

Trinity University | City, StateSome College (No Degree) in Environmental Science

Resume Overview

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