Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.
Launched well-received program of professional development courses for all staff.
The job is to ensure the health of the organization as it pertains to performance goals, metrics and service goals. We work directly with multiple healthcare corporations and client systems. I have worked directly with Aspect, CMS Avaya, Uniphi and Livevox on troubleshooting and repairs of client applications. With additional knowledge in incident management and playbooks for business continuity and issue resolution for each account and business managed by the Command Center directly.
The job was to assist members with issues or concern which mostly involved benefits, coverage and prescriptions issues which led to utilizing Marx, Wipro as well as Navigator and previously Data point where managed the accounts test claims as well as balance billing and appeals for the members.Furthered my job training with promotions to Trainer as well as SME (Subject Matter Expert).Currently Certified as Trainer 1 and Blue Belt Management Certified.
While in this position one thing I took away from this job was growth, the responsibility of the job was to build the efficacy of the stock for the company and the intake of the items into the different departments; I was transferred to any department that didn't surpass the company's expectations.Also, to report any inconsistencies to the company so that it can be corrected and build from there. I was Trained in different stock system though the company.Ended the position as COS for the front end where I was in charge of more than 15-20 people on a normal day.
Studied Business with a focus on Entrepreneurship. I graduated with a 3.23 GPA.
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