Highly-motivated professional skilled at networking, developing efficient ways to manage large workloads and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.
Provide professional case management and evaluate services for a broad range of individuals. Guide WorkFirst parents through barrier resolution activities. Identify and analyze client circumstances and refer to community resources. Manage WorkFirst caseload; keeping all components and Individual Responsibilities up to date. Support team members and other CSO staff.
Distribute workloads and measure efficiency in workload standards. Manage the high volume workload of the Community Service Office. Maintain positive work environment for staff and support staff in their professional goals. Train new and experienced financial and hearing coordinator staff.
Direct contact and support for all financial staff. Act as back up to supervisor in his absence. Detect error trends by staff and offer training materials and refresher training. Prepare fair hearing reports and represent the department in administrative hearing process. Maintain high understanding of department policies.
Completed Business Management class at Skagit Valley College in 2009
Trained facilitator in the STEPS program
Completed Supervisor Training with DSHS
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