Have worked in many areas of the insurance industry - servicing personal lines policies with Progressive, moved to RC Nielsen to perform customer service related tasks for all commercial lines insurance, moved to Robert's and Phillips for a short time and sold new business as an agent, moved to BTIS and gained much knowledge and experience quoting workers compensation insurance. Workers compensation has been by far my field of preference. I feel it is constantly changing, challenging and equally interesting. I enjoy the healthy competition to meet production goals within a team of talent and thrive in such an environement.
Proactive team player
Creative problem solving
Attention to detail
Workers' compensation knowledge
Workers Compensation UnderwriterBTIS - Rocklin, CAQuoted large and small new business, evaluated and quoted renewal offers and handled agent calls regarding new and current business. These tasks involved in depth evaluation of operations, risk, loss history and profitability. Focus on maintaining positive agency relationships, prompt correspondence and providing any possible guidance to agents regarding new and renewal business. This position entailed extreme attention to detail, constant multi tasking, provided a challenging and fast paced environment with many areas of potential advancement.
Commercial Lines CSRRC Nielsen Insurance - Fair Oaks, CAHandled incoming calls from insured's regarding all commercial lines insurance concerns, including billing questions. Handled renewal preparation, renewal quoting and some new business quoting. Marketed on a regular basis to new and existing clients. Issued certificate's of insurance daily. The position focused on contractors commercial insurance and working with non admitted carriers.
Specialty Lines CSRProgressive Insurance - Rancho Cordova, CAHandled incoming calls from agents and insured's with specialty insurance needs such as motorcycle, RV and boat insurance. This included answering billing questions, adding and deleting said risks, explaining and endorsing coverages, processing renewals and phone quotes for agents. This was performed in a call center environment.
Commercial Lines ManagerRC Nielsen Insurance - Fair Oaks, CAHandled all facets of commercial lines insurance with a focus on contractors and habitational risks. Quoted new and renewal business, marketed renewal business to multiple carriers, endorsed policies as necessary, suggested additional policies and coverages. Handled billing issues, kept track of all incoming new business related to commercial lines insurance. Handled phone calls from insureds and insurance companies to satisfy all service needs. These duties were in regards to all types of commercial lines insurance including BOP, general liability, workers compensation, property floaters, OCIP, commercial auto and excess liability.
High School Diploma: Salinas High School - Salinas, CA2000