Over 34 years of experience in customer service setting a foundation of success in a combination of areas, safety, process improvements developing and adding value to each project I've participated in throughout my career. An experienced analyst with over 19 years of experience in pulling, tracking, managing notifications, validating data from SAP, IVOS, Pyramid, and other similar programs. Excellent reputation for resolving problems, creating ideas and expanding on established processes, improving customer satisfaction, and driving overall operational advancements. Business mindset with a continual strive for business resiliency, and impactful process enhancements, while working in a dynamic work environment. My contributions have positively impacted overall morale and productivity by adding a sprinkle of light to each of my successes.
Co-lead of Legal Organization's Diversity and Inclusion Team dedicated to Employee Development, which oversaw the successful implementation of a Diversity & Inclusion SharePoint site, a job shadowing program, and a series of career and skill development workshops
Responsible for collaborating with colleagues to generate and evaluate substantive initiative proposals, organizing and leading team meetings, project managing implementation of initiatives, and analyzing Legal Organization participation and engagement in D&I programs
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