LiveCareer-Resume

workers compensation case manager resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer/client a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Compliance Assessment
  • Business Relationship Management
  • Relationship Building
  • Sales Support
  • Proactive and Focused
  • Work Planning
  • Service Oriented
  • Customer Service
  • Goal Setting
  • Critical Thinking
  • Service-Oriented
  • Time Management
  • Willing to Learn
  • Adaptable to Changing Conditions
  • Attention to Detail
Experience
06/2022 to Current Workers' Compensation Case Manager The Travelers Companies | Albuquerque, NM,
  • Determined completeness of claims filed to recommend consultation with independent medical practitioners for further documentation or diagnosis.
  • Communicated with medical providers, claimants, lawyers and public officials to provide invested parties with claim information and facilitate necessary participation.
  • Coordinated with medical professionals to arrange treatment for injured claimants and provide relevant information to medical offices regarding policy coverage and claimant work conditions.
  • Administered workers' compensation program covering injured employees.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
  • Discussed current cases and issues in claim committee meetings.
10/2020 to 05/2022 Assistant Manager Proper Hospitality | Los Angeles, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
01/2016 to 02/2017 CNA Connectrn | Gratis, OH,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Helped residents walk with or without self-help devices.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted residents in preparing for activities and social programs.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education and Training
Expected in 08/2011 High School Diploma | Evangel Christian School , Alabaster, AL, GPA:

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Resume Overview

School Attended

  • Evangel Christian School

Job Titles Held:

  • Workers' Compensation Case Manager
  • Assistant Manager
  • CNA

Degrees

  • High School Diploma

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