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Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Dedicated Program Supervisor successful at developing and overseeing programs of all sizes. Have excellent computer knowledge especially skilled in Microsoft software. Knowledgeable in managing contractual compliance and developing policies.
Skills
  • Crisis intervention techniques
  • Conflict resolution
  • Culturally-sensitive
  • Strong work ethic
  • Presentence Investigation Reports (PSI)
  • Interview and Interrogation Training
  • Court testimony
  • Court procedures
  • Risk and needs assessments
  • Criminal law knowledge
  • Infrastructure planning
  • Process development and implementation
  • Inspections management
  • Mediation
  • Policy evaluation
  • Program development
  • Billing
  • Change management
  • Conflict resolution
  • Crisis intervention
  • Client
  • Expense reports
  • Financial
  • Law
  • Regulatory compliance
  • Materials
  • Mediation
  • MS Excel
  • MS Office
  • Process development
  • Program development
  • Quality
  • Rehabilitation
  • Spreadsheets
  • Staff development
  • Statistical analysis
Work History
Work Release Officer, 04/2019 to Current
Anoka County, MnAnoka, MN,
  • Supervised adult offenders to monitor compliance with court ordered conditions.
  • Reported unusual conditions and questionable items for corrective action.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Created and maintained arrest files on all inmates processed.
  • Made rounds at specified intervals and conducted head counts and roll calls.
Senior Manager of Adult Services, 08/2008 to 12/2019
City, STATE,
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supported regulatory compliance by overseeing all audits to verify contract adherence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered evidence-based practices training for staff development, change management and materials, process and technical controls.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Strategically balanced technology and business needs of organization.
Juvenile Supervision Case Manager, 06/2011 to 12/2017
NACity, STATE,
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Checked residential probationers for adherence to curfew and compliance with rules.
  • Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
  • Observed and recommended special community services rehabilitation to support offenders.
Education
Master of Science: Public Administration, Expected in 06/2016
Grand Canyon University - Phoenix, AZ
GPA:
Bachelor of Science: Applied Psychology, Expected in 06/2008
Bemidji State University - Bemidji, MN
GPA:
Minored: Business Administration, Expected in
- ,
GPA:
Work History
Work Release Officer, 04/2019 to Current
Anoka County Community CorrectionsAnoka, MN
  • Supervised adult offenders to monitor compliance with court ordered conditions.
  • Reported unusual conditions and questionable items for corrective action.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Created and maintained arrest files on all inmates processed.
  • Made rounds at specified intervals and conducted head counts and roll calls.
Senior Manager of Adult Services, 08/2008 to 12/2019
Minneapolis, MN
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supported regulatory compliance by overseeing all audits to verify contract adherence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered evidence-based practices training for staff development, change management and materials, process and technical controls.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Strategically balanced technology and business needs of organization.
Juvenile Supervision Case Manager, 06/2011 to 12/2017
The LinkMinneapolis, MN
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Checked residential probationers for adherence to curfew and compliance with rules.
  • Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
  • Observed and recommended special community services rehabilitation to support offenders.
Skills
  • Crisis intervention techniques
  • Conflict resolution
  • Culturally-sensitive
  • Strong work ethic
  • Presentence Investigation Reports (PSI)
  • Interview and Interrogation Training
  • Court testimony
  • Court procedures
  • Risk and needs assessments
  • Criminal law knowledge
  • Infrastructure planning
  • Process development and implementation
  • Inspections management
  • Mediation
  • Policy evaluation
  • Program development,
  • Billing, change management, Conflict resolution, Crisis intervention, client, expense reports, financial, law, regulatory compliance, materials, Mediation, MS Excel, MS Office, Process development, Program development, quality, rehabilitation, spreadsheets, staff development, statistical analysis
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    Resume Overview

    School Attended

    • Grand Canyon University
    • Bemidji State University

    Job Titles Held:

    • Work Release Officer
    • Senior Manager of Adult Services
    • Juvenile Supervision Case Manager

    Degrees

    • Master of Science
    • Bachelor of Science
    • Minored

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