Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Skills
Confident public speaker
Conflict resolution Staff training and development
Personal and professional integrity Effectively influences others
Accreditation coordination
Relationship and team building
Hiring and recruitment
Staff Management
Team Building
Training and mentoring
Relationship building and retention
Education
Rutgers, The State University of New JerseyNew Brunswick, NJExpected in 01/2021 – –Master of Health Administration:Health Care Administration - GPA:
Member of Rutgers Honor Society
Graduated summa cum laude
Grand Canyon UniversityPhoenix, AZExpected in 2018 – –Bachelor of Science: - GPA:Health science in professional development and advanced patient care.
Essex County CollegeNewark, NJExpected in 2010 – –Associate of Science:General Science - GPA:
Certifications
LEAN SIX SIGMA - Green Belt
Work History
Park Hotels & Resorts - Women's Health Center Practice Manager Tysons Corner, VA, 02/2021 - Current
Responded to inquiries from doctors, nurses and patients with accurate information.
Developed and updated department goals and achievements throughout fiscal year.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and distributed employee work schedules based on operational needs and employee requests.
Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
Increased patient satisfaction scores by 40% within four months .
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Maternal Fetal Medicine, Englewood Hospital - Health Care Administrator City, STATE, 04/2018 - 01/2021
Manages all aspects of departmental operations in coordination with the medical director.
Supervises, directs and trains department staff to ensure efficient scheduling, reception, patient flow, and coding and billing.
Completes Annual staff evaluations Ensures all competencies have been completed in a timely manner, manages disciplinary process when needed.
Posts job opportunities and coordinate interview schedules with HR and Medical Director; interviews candidates for open positions.
Provides monthly reports including patient volume and referral patterns to the Medical Director and the vice president.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 20% system-wide.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Anthony C. Quartell, MD & Associates - Front Office Manager City, STATE, 04/2007 - 05/2018
Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of office resources.
Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance, reported observations directly to practice manager.
Works with electronic medical records in a system called nextgen.
Responsible for providers schedule, making sure the on-call service knows the office coverage.
Oversee billing, coding, collections, make office deposits Dealing with patient’s issues including payment for services, patient complaints, implementing corrective action to resolve issues and meet customer service goals, and helping customers understand their bills for services rendered.
Affiliations
Member,American College of Healthcare executives(ACHE)
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