Wireless Specialist resume example with 12 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
  • Inventory oversight
  • Customer interaction
  • Product line knowledge
  • Payment processing
  • Sales goal setting
  • Customer service
  • Organization
  • Leadership
  • Verbal and written communication
  • Flexible & Adaptable
  • Computer skills
Work History
12/2020 to Current
Wireless Specialist Asrc Federal Holding Company Fort Sill, OK,
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Discussed contracts with customers, outlined restrictions and educated on policies.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Completed sales in excess of $13,000 with near-zero error rate using POS system.
  • Folded and arranged cell phone merchandise in attractive displays to drive sales.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Assisted 200 customers per month in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Researched iterative improvements to local wireless and telecom infrastructure, prioritizing clients' business goals.
  • Monitored infrastructure performance, tracking throughput and latency figures to detect malfunctions.
  • Participated in network infrastructure design, incorporating components such as servers, routers and access points.
  • Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
  • Performed initial client consultations, defining wireless implementation priorities and strategies for cellular technology.
  • Authored network requirement parameters needed for clients to reach prescribed performance goals.
  • Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
  • Activated both contract and pre-paid wireless phones for 200 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
02/2012 to 09/2020
Carpenter Corporation Service Co Springfield, IL,
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Offered valuable suggestions to clients' remodel needs.
  • Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets.
  • Planned and executed work with proper tools and materials to maximize efficiency.
  • Led variety of projects from start to finish, including garages, residential homes and additions.
  • Installed paneling on walls to deaden sound, complete decorations or absorb shock based on individual customer requirements.
  • Repaired roofs and flooring and remodeled bathrooms and kitchens to complete 10 projects in a month.
  • Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
  • Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
  • Constructed 50 residential decks, carports, garages and sunrooms over a year.
01/2009 to 01/2012
Customer Service Associate Lowes City, STATE,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Described and explained details about special order options to inform customers and guide purchasing decisions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
Expected in 05/2005
Diploma: Welding
Central High School - Hollow Rock, TN,

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Resume Overview

School Attended

  • Central High School

Job Titles Held:

  • Wireless Specialist
  • Carpenter
  • Customer Service Associate


  • Diploma

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