Jessica Claire
  • , San Francisco, CA
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [9 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

  • Labor and delivery support
  • Report delivery
  • Order delivery practices
  • Sales
  • Inbound and outbound calling
  • Quality assurance
  • Warehousing functions
  • Cash register operations
  • Product upselling
  • Exceptional Customer Service
  • Product promotions
Work History
Wireless Sales Expert, 02/2020 - Current
Marketsource Menomonee Falls, WI,
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
  • Resolved wireless problems quickly and efficiently by serving as liaison with support team.
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
  • Participated in sales initiatives with promotions and trends to boost revenues.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
Amazon Delivery Associate, 03/2019 - 02/2020
Actionlink Tuscaloosa, AL,
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
  • Completed on-time deliveries by choosing best and most efficient routes
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Loaded truck and properly secured items to prevent damage for over [Number] deliveries
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Drove company truck for local and intra-state pick-ups and deliveries
  • Reported any suspected mechanical issues as quickly as possible
  • Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Followed all company policies and procedures during shift
  • Tracked delivery information, mileage and fuel use while on shift
Medical Scheduler / CNA, 03/2018 - 02/2019
Medical Staffing Network City, STATE,
  • Organized paperwork such as charts and reports for office and patient needs
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Organized patient files and streamlined operations to improve efficiency
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Completed skilled administrative work to support all office staff and operational requirements
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Coordinated front office duties, including customer service, patient scheduling and billing
Electronics Sales Associate, 11/2007 - 08/2016
Target City, STATE,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Processed credit and debit card payments to complete customer buying experience
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Checked to see if requested items were available from store's inventory
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations
High school diploma: , Expected in 06/2006
Greenfield High School - Greenfield, CA

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School Attended

  • Greenfield High School

Job Titles Held:

  • Wireless Sales Expert
  • Amazon Delivery Associate
  • Medical Scheduler / CNA
  • Electronics Sales Associate


  • High school diploma

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