Wireless Sales Associate Resume Example
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WIRELESS SALES ASSOCIATE
Professional Summary
Outgoing Wireless Sales Associate offering 12 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Work History
Wireless Sales Associate01/2008 to Current
Company Name – City, State
Company Name – City, State
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Activated both post-paid and pre-paid wireless phones for customers.
- Accepted and processed payments and purchases for new equipment using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Tracked and recorded department inventory products, including high-priced merchandise.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Issued receipts and processed refunds, credits, or exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Educated customers on promotions to enhance sales.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Front End Team Lead 09/2002 to Current
Company Name – City, State
Company Name – City, State
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted importance of security and customer tracking to minimize store losses.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Managed customer service duties by greeting customers daily and informing customers about products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Offered credit applications to customers, cross-selling and converting customers into cardholders.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Submitted reports to senior management to aid in business decision-making and planning.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Controlled shrinkage through successful inventory management and stock rotation strategies.
- Strategically scheduled team members to maintain optimal staffing at all times.
Census Enumerator02/2000 to 08/2020
Company Name – City, State
Company Name – City, State
- Observed participants and recorded results.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Coded data from participant interviews.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted research, gathered information from multiple sources and presented results.
Education
High School Diploma05/1998Abbeville High School-
City,
State
Business Administration And ManagementUniversity Of Louisiana At Lafayette-
City,
State
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Resume Overview
School Attended
- Abbeville High School
- University Of Louisiana At Lafayette
Job Titles Held:
- Wireless Sales Associate
- Front End Team Lead
- Census Enumerator
Degrees
- High School Diploma 05/1998
Business Administration And Management
