Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Bringing agency to National Award status with State and Federal level recognition.
Skill Highlights
Project management
Leadership/communication skills
Product line expansion
New program implementation
Human resources
Public Relations
Time and Resource Optimization
SMART decision for program viability.
Education
Mason City High SchoolMason City, IowaExpected in 1980 – –High School Diploma:General - GPA:Member of DECA, Concert Band, Marching Band and Jazz Band. Achieved 1st Class Girl Scout, High School Tennis, Traveling Softball league, traveling ski team.
Core Accomplishments
Operations Management:
Managed Home Care & Public Health.
Achieved Federal and State Recognition.
Implemented measurable new standards in accordance with Federal and State requirements.
Implemented measurable standards and protocol of forms standard for WIOA/PACE/GAP
Professional Experience
The Mentor Network - WIOA/PACE/GAP Navigator/ Instructor Bath, PA, 11/2016 - CurrentCustomer service throughout process is key, took referrals and made contact. Client meeting to determine appropriateness and enroll for designated program. Set assessments for client and evaluate those for program matches and supports. Instructor for Career Pathfinders, Work Ready, and other courses as necessary. Support clients through their transition process, meeting with them on a regular basis to provided counseling. Worked with Director to help with program organization and accountability paperwork.
North Iowa Vocational Center - Job Developer City, STATE, 11/2014 - 11/2016Worked with businesses to educate and develop positions for clients to help secure community supported employment to those with barriers. Analyzed situations within companies for time savings and reallocation on work load, Spearheaded new area development, resulting in a 19% increase in placements,Generated new business through public speaking and volunteering in the community. Managed caseload of 30 with positive outcomes.
Greenbelt Home Care & Hardin Co. Public Health - Administrator & County Sanitarian City, STATE, 04/2007 - 04/2014Accountable for all lines of business, including overall customer satisfaction. Generated new business through development of new programs, growing from 18 to 41 with measurable results, also growing Public Health programming to a new all time high for Hardin County. Provided community education and worked with legislators for funding. Brought agency to top 20% in the nation of all home cares. Provided education and motivation to a growing staff that included Medicare and Medicaid conditions of participation with a less then 2% error rate on charts. Auditing for accuracy of care to care plan and working with clinics and hospitals to understand care that could be provided. Sanitarian role provided compliance to Septic and Well construction and closing in Iowa, as well as Pool inspections, Tattoo Parlor Inspections and Tanning facilities inspection. Helping Greenbelt have a well rounding of services kept us from having finical short falls that are common in this line of business.
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