LiveCareer-Resume

winery supervisor resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Adaptable and enterprising Supervisor with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Skills
  • Basis CPR & First Aid
  • Remains calm under pressure and in high stress situations
  • Able to multitask easily
  • Fast learner and able to work with a deadline
  • Priority management
  • Microsoft Office experience
  • Training and mentoring
  • Flexible and Adaptable
  • Attention to Detail
  • Customer Service
  • Energy and Physical Stamina
  • Exceeding Customer Expectations
Work History
07/2021 to Current Winery Supervisor University Of Wisconsin System | Milwaukee, WI,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Interviewed, hired and trained new employees for production positions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Performed annual evaluations and reviews for large staff of employees.
  • Provided supportive link between external customers and internal operations.
  • Monitored workshop work flow for over 50 employees.
  • Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
05/2015 to 06/2021 Attractions Cast Member and Trainer Bj's Wholesale Club, Inc. | Kissimmee, FL,
  • Managed delicate or difficult interactions with guests and coordinated with security personnel.
  • Delivered information to guests on available services, special attractions and general facility layout and accommodations.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Delivered information and details of interest about facility to visitors.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
02/2017 to 06/2017 Photographer SeaWorld Parks & Resorts | City, STATE,


  • Cash handling
  • Basic POS responsibility.
  • Archived photographs on computers and servers.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Photographed high-quality images for various print and digital projects.
09/2014 to 05/2015 Box Office Cashier REGAL CINEMAS | City, STATE,
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
Education
Expected in to to BA | hospiltality management Bellevue University, Bellevue, NE GPA:

GPA: 3.8

  • Dean's List Summer 2020
  • Dean's List Fall 2020
Expected in to to | , , GPA:
Expected in to to | Gordon State College, Barnesville, GA GPA:
Additional Information

I work hard and learn quickly. I pay close attention to detail. I can complete any task given. Willing to learn any new task and take on new challenges.

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Resume Overview

School Attended

  • Bellevue University
  • Gordon State College

Job Titles Held:

  • Winery Supervisor
  • Attractions Cast Member and Trainer
  • Photographer
  • Box Office Cashier

Degrees

  • BA

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