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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Results-focused Banking professional with strength in strong attention to detail, loan servicing and team member support. Proactive leader with strengths in communication and collaboration. Proficient in leveraging accuracy and compliance with bank regulations and knowledgeable with excellent relationship building and critical thinking skills. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Strong work ethic
  • Customer service-oriented
  • Attention to Detail
  • Exceptional written and verbal communication
  • Research proficiency
  • Problem solving
  • Computer skills
  • Organizational strengths
Experience
Wholesale Credit Administrator II, 01/2011 - 12/2018
Bank Of America City, STATE,
  • Managed the end to end credit process, interacting with Client Managers, Credit Officers and served as primary liaison with client, client team, credit operations and other business partners
  • Facilitated credit originations and renewal with both the internal loan operations and outside legal counsel. Reviewed the loan documents to ensure conformity with credit approvals and systems of record, and resolved documentation, collateral and past-due exceptions.
  • Consistently exceeded credit monitoring goals by 110%. Credit compliance monitoring included timely collection of client financial statements, follow-up of loan monitoring activities and ensuring data integrity in primary loan systems.
  • Executed quarterly loan review of piers closed loans ensuring data integrity in monitoring system.
  • Ensured client satisfaction throughout the credit management process, including credit servicing high level problem solving.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized consecutively from 1995 to 2018 for outstanding performance with special incentive award - Bank of America
  • Received the Bank of America Spirit Award of Excellence
Senior Relationship Administrator, 07/2008 - 12/2010
Bank Of America - Special Assets Group City, STATE,
  • Serviced, administered, and provided strategic solutions for large complex Homebuilder and Commercial default loans and loans in the process of foreclosing to maintain their asset value
  • Worked under strict deadlines and responded to service requests from Bank Counsel and Receivers in preparation of foreclosure.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with bank policies and procedures
  • Analyze funding request against approval that maybe required to protect Bank's collateral, requesting title update, identifying and following up on any issues, keeping accurate records of loan budget, monitoring sources of funds availability and ensuring the loan is in balance.
  • Request Reservation of Rights letters from counsel for draw funding’s, protective advances, payments accepted
  • Accessed client information through variety of office software applications, maintaining strict confidentiality to remain compliant with Banking regulations.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Provided excellent service and attention to internal/external customers through face-to-face encounter, email and phone conversations.
  • Received the Bank of America Spirit Award of Excellence
Senior Relationship Administrator , 05/1995 - 06/2008
Bank Of America - Tampa Homebuilder Group City, STATE,
  • Lead the effort in the pre-closing and closing process of moderate to very complex real estate loans, including Construction Term, Borrowing Base, Acquisition and Development, and Letter of Credits
  • Interacted with client manager, borrower, counsel, construction consultants and title companies during closing process and followed up for post closing documents
  • Reviewed closing documents for accuracy and compliance with approval and bank regulations and coordinated revisions as necessary.
  • Monitored documentation requirements and exceptions, including title updates, Inspections, appraisals, ESA, flood zone certification, surveys, payments, past dues, notice of commencements, insurance, UCC’s, lien releases and Builders License
  • Analyzed funding request, including reviewing construction draw packages, A & D packages, identifying and following up on any issues, keeping accurate records of loan budget, monitoring sources of funds availability and ensuring the loan is in balance
  • Preparing the Extension Documentation and working with borrower and Title Company to close, including collection of all required due diligence and fees
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Consistently exceeded customer service satisfaction ratings by 95% by delivering prompt, accurate and excellent customer service internally and externally.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Received The Customer's Experience Leadership Medallion Award - Bank of America
  • Received the Bank of America Spirit Award of Excellence
Education and Training
High School Diploma: , Expected in 06/1981
-
Hillsborough High School - Tampa, FL
GPA:

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School Attended

  • Hillsborough High School

Job Titles Held:

  • Wholesale Credit Administrator II
  • Senior Relationship Administrator
  • Senior Relationship Administrator

Degrees

  • High School Diploma

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