web program manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious digital professional with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at building consensus across high-performance teams. Well-versed in Agile methodologies, creative conception, and stakeholder relations with a preference for lean teams where fast failure, change, and innovation is considered par for the course.

  • Servant leadership
  • Cross-functional team management
  • Agile methodologies
  • Content creation
  • Analytics Tools (Adobe and Google)
  • UX/UI
  • Information architecture
  • Software development lifecycle
  • Data-driven decision making
  • Stakeholder relations
  • DevOps principles
  • Marketing platforms
  • Public Speaking
  • Requirements analysis
  • Product development
  • Policy and procedure improvements
  • Performance monitoring
  • Program leadership
Senior Project Manager (Contract), 11/2021 to Current
Nxp Semiconductor, Inc.Woburn, MA,
  • Client facing project lead of a $1 million health care network digital infrastructure development curating a consolidated website to enhance the Network’s consumer-facing presence across the board, including functionality, iterating business goals, and consumers highly responsive user experience needs.
  • Spearheaded organizational implementation of a code-less automated testing script, EndTest, to reduce the strain on quality engineering resourcing and further strengthen our development practice and continuous delivery workflow.
  • Responsible for managing cross-functional teams across all agency counterparts in client services, strategy, production, creative, experience, media, design, and technology.
  • Developed and owned project scopes, timelines, budgets, while managing risks, and proactively monitoring, reporting, and reacting to scope changes and budget burns.
  • Partnered with new business and client service teams to contribute to the business development process, scoping opportunities and supporting the on-boarding of new clients and projects.
  • Responsible for validating and processing monthly task audits and client billing.
Web Program Manager (Contract), 06/2021 to 11/2021
  • Responsible for translating stakeholders’ needs into business requirements, defining and measuring project milestones, and effectively prioritizing deliverables.
  • Owner of development and management of individual project and program timelines and roadmaps, including cross-project and cross-team dependencies to meet delivery goals.
  • Designed and implemented capacity planning system to properly allocate resourcing for cross-departmental and cross-framework delivery teams.
  • Manger of quality assurance oversight to ensure engineering deliverables meet functional and design specifications and requirements in staging and production environments.
  • Responsible for analyzing and interpreting website performance metrics to curate ongoing optimization recommendations and business use cases.
  • Monitored and created reports showcasing program outcomes to communicate results with stakeholders.
Senior Digital Data Project Manager, 02/2019 to 06/2021
Gannett | USA Today NetworkCity, STATE,
  • Sole manager for the triage, assessment, resource allocation, and delivery prioritization for the entirety of the Digital Analytics and Data Insights program -consisting of eight separate workstreams and an average of sixty active projects at a given time.
  • Led the analytics and data workstream for the enterprise Rewards program redesign and rollout-which includes its first-ever e-commerce venture -through a condensed and complex design, development, and delivery timeline.
  • Spearheaded restructuring of internal team process models to better interface with individual delivery pods across the enterprise that works in agile methodologies or waterfall structures.
  • Designed and implemented an in-take process to streamline, organize, and prioritize received project requests across the expertise.
  • Designed an internal program-level tracker to accurately depict project statuses.
  • Liaised with a digital innovation task force responsible for creating an enterprise-wide project and program best practices and standards across the digital landscape in project/program management and digital delivery.
Integrated Digital Project Manager/Scrum Master, 04/2018 to 03/2019
Reingold IncCity, STATE,
  • Servant leader and project manager for Universal Web and Platform Engineering teams in a matrix, agile (scrum & kanban) digital product environment.
  • Technical liaison between the product team and Apigee, an API management system and Fastly, an edge cloud platform.
  • Produced a series of JIRA-driven dashboards for insight into inflight and planned initiatives.
  • Collaborate and define end-user habits and market forces; identify functional product requirements and articulate the go-to-market value proposition and positioning.
  • Ideated and designed wireframes alongside the UX team for new notification and delivery systems.
  • Identify and track KPIs for each work stream jointly with internal cross-functional teams, stakeholders, and external vendors.
  • Coordinate and structure backlog refinement, sprint planning, daily stand-ups and retrospectives jointly with stakeholders, internal cross-functional teams, and external vendors as applicable.
  • Comfortable managing up and down as needed: calm under pressure, independently responsible, focused on team success, and an idea generator and facilitator.
Digital–Technical Project Manager/Scrum Master, 06/2016 to 05/2018
Company NameCity, State,
  • Drove the implementation of agile, waterfall, and hybrid-based digital projects from scope development and creative conception through production, development, and delivery; specializing in UX and UI based projects.
  • Coached development team in Agile Scrum fundamentals such as time-boxing, continuous integration and delivery, estimation practices, and facilitation of proper Scrum ceremonies.
  • Responsible for estimation of allocations and the implementation and management of contract scope and budget.
  • Collaborated with clients and other stakeholders to write effective user stories, acceptance criteria, defects and manage the product backlog using JIRA software.
  • Tracked and managed product backlog, metrics, development velocity, and task breakdown.
  • Carried out user research efforts, conducting interviews with potential site users to inform persona development, feature/content prioritization to guide website information architecture.
  • Developed front end websites splash pages using Wordpress, HTML, and, Javascript.
  • Ideated and designed wireframes and high-fidelity mobile e-mail designs.
Education and Training
M.A: Organizational Communication Emphasis: Telecommunications Policy, Expected in 12/2018 to Bowie State University - Bowie, Maryland
B.S: Communications, Expected in 08/2016 to Old Dominion University - Norfolk, Virginia

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Resume Overview

School Attended

  • Bowie State University
  • Old Dominion University

Job Titles Held:

  • Senior Project Manager (Contract)
  • Web Program Manager (Contract)
  • Senior Digital Data Project Manager
  • Integrated Digital Project Manager/Scrum Master
  • Digital–Technical Project Manager/Scrum Master


  • M.A
  • B.S

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