warranty administrator resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
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Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 24 years of related experience. Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Adept at communicating with manufacturers to obtain parts and payments. Pursuing a new position with long-term potential. Hardworking Warranty Administrator experienced with warranty claims, including managing documentation and permanent records, coordinating logistics and following up with customers. Expertise in ADP, RENYOLDS & REYNOLDS and DEALER TRACK.
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New Jersey Resources Corp. – Farmingdale, NJ
- 1) Warranty Administrator for Onion Creek Volkswagen (Austin Tx.) and Gorman McCracken Volkswagen and Mazda (Longview Tx.) owned by Barnett Auto Group. This was a Work From Home position.
- 2) My first task was to organize and implement daily warranty claim submission process for both dealerships, hence forward.
- 3) Additionally the Austin dealership (Onion Creek) was several weeks behind on VW warranty claim submission, consisting of 200 plus claims pending submission, also there were approx. 350 claims in SAGA pending correction. With lots of research all claims were resolved to dealerships satisfaction.
- 4) Completed Warranty District Review for Onion Creek Volkswagen with no charge backs
- 5) Maintained MASTER Level Warranty Administrator Certification for Volkswagen.
Zieglercat – Rochester, MN
AUTOMAX IMPORTS, VOLKSWAGEN, HYUNDAI, SUZUKI and MITSUBISHI
POSITIONS HELD:
1) Service Writer/Advisor All Import Brands 6yrs.
2) Warranty Administrator All Import Brands 8yrs.
3) Service Manager All Import Brands 1yr.
Accomplishments
a) Certified with All Import Brands (VW Master)
b) Service Department Outstanding Customer Service Award 2000
c) Top Hyundai CSI Jan. 2004
d) Service Dept. Employee of The Year 2004
e) Service Dept. Employee of The Year 2005
Zieglercat – Bemidji, MN
- Service Dept. Consisted of 6 certified Nissan techs, 1 lube tech, 2 service writers, 3 porters, 1 shuttle bus driver.
- Accomplishments:
- 1) Developed And maintained Service Dept. And Parts Dept with over 12 months of continuous operations in the RED, into profitable departments respectively operating in the BLACK after 60 days of employment.
- 2) Current warranty program was only paying at 70% of claims submitted due to warranty submission assigned to cashier that had no warranty knowledge or training, by taking responsibilities of ALL warranty claims from creation to submission I was able to maintain pay rate of 96% to 100% during 1996-1997 and maintained district rating in TOP 10%.
- 3) Maintained NSI within TOP 15% of both district and regional comparisons. By maintaining HIGH NSI scores and HIGH warranty pay rates, dealership won NISSAN CHAIRMANS AWARD for 1996. This was first and only time that Bates Nissan has won this prestigious award.
- 4) Recognized need and implemented purchase of Hunter Alignment System to enhance shops ability to provide customer better service in-house rather than by sublet shop.
- 5) Implemented a in-house rental fleet through Nissan (7 vehicles) to better facilitate customers needs and increase revenue
- 6) Supervised an AUDIT concerning the C22 VAN REPURCHASE PROGRAM totaling over $50k, After reviewing RO's with the correct information posted on RO as per Nissan P&P resulted in a ZERO charge back.
- 7) Took corrective action upon notification that dealership had failed to obtain "DEALER SELF-INSPECTION" status for Maxima/300Z Injector Campaign with possibilities of several thousand dollars being charged back to dealership.
- Through proper documentation and correct administration of warranty guidelines for injector campaign, factory personal were provided with documentation that dealership was in fact given self-authorization status and maintained zero failure rate during third-party inspection procedures earlier in campaign, resulting in ZERO chargeback to dealership.
- 8) Developed Lube Center
- 9) Created Shop Foreman position to better utilize talent within department and to assist in maintaining that best repair techniques and decisions are being made for Customer.
- 10) Implemented shop safety standards and procedures to include creation of Materials Safety Standards and Procedures to include creation of Safety Data Program for both Nissan dealership and Marine Dept.
Cove Ford/ BUSINESS IS NO LONGER OPEN – City, STATE
- POSITION HELD:
- Started as Service Adviser/Writer and worked my way up to Service Manager after 6 Months. Supervise 2 service writers,6 certified Ford Technicians, 1 lube Technician, 3 Body Shop Technicians and 1 Shuttle Driver.
- Accomplishments:
- 1) Implemented and maintained 95% and higher warranty pay rate per month from existing warranty claim program that consisted of over 100 warranty claims unaccounted for or lost within dealership, and 150 claims in progress, either pending parts and or customer. Of 100 lost claims dealership, 90 claims were submitted and paid and remaining 10 claims were rejected by Ford with no alternative but to write claims off. And as far as the 150 claims that were (in progress) I monitored on daily bases all warranty claims and managed open claims resulting in only 3 unpaid warranty claims (submitted) on my last day of employment with COVE FORD on 11/1994.
- 2) Increased Service Dept. overall Service Customer Satisfaction QCP index scores by 20%
- 3) Coordinated and supervised factory paint inspection (AUDIT) imposed on all Ford dealerships involved in warranty program to repaint F-Series pickup trucks with defective paint.
- Dealership was prepared for audit and presented to FORD inspector in most professional manner resulting in only 1 warranty claim flagged for charge back due to (paint to thick) and after negotiating with inspector, dealership agreed to strip and repaint vehicle to Ford factory spec, sending inspector VCR tape of truck after paint striped to bare metal, and after truck was painted, resulting in no charge backs concerning F-Series paint claims.
- 4) Assisted dealership in facility makeover to 75% completion rate before leaving to accept employment at Bates Nissan. I was able to save dealership cost to maintain and move their telephone system during construction, with input on electrical and general building construction procedures concerning facility makeover.
- 5) Supervised training and achieved dealerships FIRST Master Technician.
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
HYUNDAI -
VOLKSWAGEN ACADEMY -
MITSUBISHI MOTORS -
VOLKSWAGEN ACADEMY -
MITSUBISHI MOTORS -
MITSUBISHI MOTORS -
MITSUBISHI MOTORS -
MITSUBISHI MOTORS -
HYUNDAI MOTOR AMERICA -
VOLKSWAGEN ACADEMY -
VOLKSWAGEN ACADEMY -
HYUNDAI -
NISSAN MOTOR CORPORATION -
NISSAN MOTOR CORPORATION -
ADP- DEALER SERVICES GROUP - Dallas, TX
NISSAN MOTOR CORPORATION - Dallas, TX
FORD EDUCATION & TRAINING -
FORD EDUCATION & TRAINING -
FORD MARKETING INSTITUTE -
FORD MARKETING INSTITUTE -
FORD MARKETING INSTITUTE/ NORTHWOOD UNIVERSITY -
FORD MARKETING INSTITUE -
FORD DEALER COMPUTER SERVICES -
AMERICAN TECHNOLOGICAL UNIVERSITY AND CENTEL -
TEXAS ENGINEERING EXTENSION SERVICE ,TEXAS A&M -
AMERICAN TECHNOLOGICAL UNIVERSITY - Killeen, TX
Central Texas College - Killeen, TX
VOLKSWAGEN - Warranty Administrator as of 01/01/2005 thru 12/31/2019, MASTER LEVEL starting 01/15/2012
HYUNDAI - Certified as of 09/26/2000 thru 08/20/2015
MITSUBISHI - Certified as of 01/01/2008 thru 08/20/2015
SUZUKI - Certified as of 09/26/2000 thru 11/01/2012, Suzuki filed
bankruptcy in 11/01/2012, dealership was able to
continue to claim OPEN campaigns for 2 years.
MAZDA Certified 12/01/2016 thru 12/31/2019.
1) Parker Watson - Automax Import Service Manager from 11/2004 thru 08/2010
Contact # 405-589-9633
2) Ralph Rickey - Currently, Business Improvement Manager with Volkswagen Group of America ,Inc. Ralph was a FOM with Volkswagen during my tenure with both Automax and Barnett Auto Group.
Contact # 512-800-4358
3)Todd McGuire - Gorman McCracken Volkswagen and Mazda, Fixed Op Director during my tenure with Barnett Auto Group
Contact # 903-399-8031
4) Walt Haynie - Automax Import Fixed Op Director from 11/2009 thru 11/2014
Contact # 480-226-0180
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Resume Overview
School Attended
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- HYUNDAI
- VOLKSWAGEN ACADEMY
- MITSUBISHI MOTORS
- VOLKSWAGEN ACADEMY
- MITSUBISHI MOTORS
- MITSUBISHI MOTORS
- MITSUBISHI MOTORS
- MITSUBISHI MOTORS
- HYUNDAI MOTOR AMERICA
- VOLKSWAGEN ACADEMY
- VOLKSWAGEN ACADEMY
- HYUNDAI
- NISSAN MOTOR CORPORATION
- NISSAN MOTOR CORPORATION
- ADP- DEALER SERVICES GROUP
- NISSAN MOTOR CORPORATION
- FORD EDUCATION & TRAINING
- FORD EDUCATION & TRAINING
- FORD MARKETING INSTITUTE
- FORD MARKETING INSTITUTE
- FORD MARKETING INSTITUTE/ NORTHWOOD UNIVERSITY
- FORD MARKETING INSTITUE
- FORD DEALER COMPUTER SERVICES
- AMERICAN TECHNOLOGICAL UNIVERSITY AND CENTEL
- TEXAS ENGINEERING EXTENSION SERVICE ,TEXAS A&M
- AMERICAN TECHNOLOGICAL UNIVERSITY
- Central Texas College
Job Titles Held:
- Warranty Administrator
- Import Warranty Administrator
- Service Manager
- Service Manager
Degrees
- GED
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