Warehouse Special Projects Coordinator Resume Example
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WAREHOUSE SPECIAL PROJECTS COORDINATOR
Summary
Versatile Call Center professional, with multiple years of experience in all facets of call centers, including creating training documents, implementation of training, process improvement, process implementation, team management, quality control, all call types. Other areas of expertise: running reports, order control, order creation, order fulfillment, order correction, shipping logistics, fully bilingual English/Spanish, returned merchandise processing and restocking. Exceptional communication, problem solving and organization Skills Efficient at multitasking and project prioritization Team player who strives to maintain and promote a positive attitude Motivated by new responsibilities and challenges High attention to detail and exhibits professional judgment Full knowledge of Word, Excel, and Outlook with some knowledge in Power Point
Highlights
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Experience
Warehouse Special Projects Coordinator09/2013 to CurrentWolters KluwerHI, State
- Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
- Tracked all receivables to ensure we received all PO's in full Provided direction to warehouse team for receiving, storing and preparing product for shipment Provided direction to purchasing team on when PO's were received in full and to authorize payment for product received Verified that all product was in the appropriate status before received and shipped to customer Processed and shipped small single product orders Worked closely with multiple departments and teams at the same time to ensure Projects success Constantly looked for ways to improve current processes to make the projects more streamline and more efficient.
Order Control Team Lead03/2011 to 09/2013InCommCity , STATE
- Managed the Call Center oversaw all training and coaching of call center employees; created and implemented all processes used by the call center employees.
- Order Management including: receipt of orders needing to be fulfilled, placement of orders from multiple ordering mediums employed by the company Order Control including: shipping logistics, order accuracy, verified we had the needed inventory on hand to fulfill the orders, if it was lacking communicated with account management to verify how they wanted to handle the situation.
- Worked on multiple new projects that have saved the company roughly 200k since implementation.
- Savings was from recovery of company equipment from merchants who had faulty equipment or had closed account with company Handled both inbound and outbound calls from customers to replenish their inventory, to assist customers in returning company equipment.
Technical Support and Collections Agent06/2010 to 03/2011ComCastCity , STATE
- Technical Support on all internet related service issues, including home networking.
- Collections Agent assisted customers who's accounts were severely overdue to become current and to ensure services were not interrupted.
Bilingual In-Game Support05/2009 to 05/2010Blizzard Entertainment IncCity , STATE
- Worked primarily with Spanish Speaking customers through an in game interface.
- Handled multiple types of account issues, including: in game items, restoration of compromised accounts due to account security, resolution of disputes between players, monitoring of in game conversations and exploits.
- Worked with new hire classes to allow them to see what the job was and how they would fit in the system.
Senior Sales Support Specialist07/2002 to 04/2009Dell IncCity , STATE
- Lead the Rent to Own project and tasked with process improvement Created training documentation to assist representatives to learn the new processes Worked directly with Inside Sales Reps and Account Reps to make the process more seamless and fluid Created reporting for multiple new projects Served as team lead on a critical order processing support project, including the following: Creating training documentation and facilitating the training, managed all day to day activities of team through completion of the task, developed and implemented quality control.
Education
Bachelor's Degree: Business ManagementMay 2008Texas State UniversityCity, State
Business Management with an Entrepreneurship Concentration
Associates Degree: Business AdministrationMay 2005Austin Community CollegeCity, StateBusiness Administration
Skills
account management, streamline, Call Center, coaching, direction, documentation, Inside Sales, inventory, team lead, logistics, networking, Order Management, process improvement, processes, purchasing, quality control, receiving, reporting, shipping, Spanish Speaking, strategy, Technical Support
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Resume Overview
School Attended
- Texas State University
- Austin Community College
Job Titles Held:
- Warehouse Special Projects Coordinator
- Order Control Team Lead
- Technical Support and Collections Agent
- Bilingual In-Game Support
- Senior Sales Support Specialist
Degrees
- Bachelor's Degree : Business Management May 2008
Associates Degree : Business Administration May 2005
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