Visionary operations executive with solid experience managing all levels of multiple projects including budgeting and administration.
Business operations organization
Warehouse ManagerCompany Name | City, State | Jan 2017-Current
Supervises a team of professional tractor drivers who transport cargo to and from specified locations.
Oversees the loading and unloading of company vehicles.
Ensure that all state and federal motor vehicle regulatory requirements are met.
Prepare facility for successful completion of company's internal and external Global Health Safety Audit.
Enforce all company rules and regulations.
Perform general maintenance of machinery used in the warehouse.
Supervise warehouse employees and oversee daily operations.
Communicate with drivers to ensure efficient and safe delivery of customers orders.
Ensure a high degree of detail and focus on every job.
Proficient in all DOT, OSHA and EPA laws and regulations.
Automotive Service AdvisorCompany Name | City, State | Jan 2015-Jan 2017
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
General ManagerCompany Name | City, State | Feb 2011-Feb 2015
Managed largest territory in company that includes over 60 employees, 50 company vehicles and three individual operating offices.
Procure all necessary advertising in targeted areas to attract prospective employees.
Lead company wide initiative to streamline our daily operation from pen and paper for all paperwork completed by technicians to the most current and up to date use of electronic tablets thus creating a more efficient work day.
Developed company wide standard operating procedures for all other General Managers to use for all metrics in any given day, month and or year.
Vast knowledge of DOT guidelines and regulations.
Oversee daily routing for the entire Des Moines territory to ensure absolute efficiency among all technicians.
Handle daily customer interaction through visits with technicians while on the job at residential and commercial locations and through daily phone calls from the customers concerning complaints and/or compliments.
Upon introduction as the General Manager, the Des Moines territory had not been profitable for more than 18 months. In less than 12 months in position our team was able to take the Des Moines territory to an average monthly profitability of over 12% for 24 straight months.
Senior Operations ManagerCompany Name | City, State | Sep 2003-Feb 2011
Lead an average of 100 employees, 3 operations managers and approximately 70 company vehicles to ensure maximum profitability on a daily, monthly and yearly basis.
Improved courier leave building time by an average of 20 minutes per courier thus reducing the total number of late deliveries and improving profitability. This improvement made it possible to reduce the total number of vehicles needed in our operation and to move those assets to other operations that had the need for more vehicles.
Improved the stations profitability by working closely with the engineering team reducing the total number of courier routes by maximizing the couriers to their full potential by holding them accountable to the goals that they set and by ensuring routes were efficiently being operated.
The Des Moines stations efforts resulted in reducing the total number AM routes by nearly 10% and PM routes by 16%.
Contributed to the overall positive health of the DSMA stations environment through decisive and direct feedback to all employees during daily belt meetings for both the AM and PM shifts.
Administered all disciplinary actions only after collaborating with the Human Resources Department to ensure the proper procedures were being followed.
Maintained and stayed within all budget guidelines set forth by upper management.
Received large station of the year among all large stations in the Chicago Metro District in fiscal year 2010, a first for the DSMA station.
High School diplomaLarned High School | | City, State | May 1992
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Senior Operations Manager
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