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walgreens district manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Strategic thinker and tactical decision maker with a passion for serving customers.

Skills
  • Build trust, enhance team effectiveness and deliver one-box performance. Foster trust and respect among the team by listening honestly and implementing their feedback. Investing time to teach, train, and coach others through a variety of interactions (e.g., group meetings, one-on-ones, etc.) on how to drive engagement and performance. Influence store leaders in attracting, retaining and building a sustainable, diverse pipeline of future leaders capable of rising to challenges of the business.
  • Work effectively in non-routine roles or environments, project management, self-direction, organization and planning, allocating and scheduling time.
  • Ensure that districts operate in an efficient, consistent and compliant manner, which includes interpreting and explaining goals, strategies, state/federal regulations and other risks to the business. Passionately demonstrate Purpose-Driven Leadership Behaviors by holding others accountable through coaching and training while developing operational excellence in others.
  • Effectively drive pharmacy operations and improve business performance. Build collective understanding and knowledge of programs and services, quality metrics and issues, financial metrics, trends, strategies, and pressing challenges at both strategic and tactical level. Know the district capabilities of leadership and trends in the market, and share this understanding to area leaders to inform action.
  • Model and build a customer focused perspective in others; while providing them with resources needed to offer the best care and customer experience. Know competition, observe trends, and improve service (e.g., through coaching and recognizing employees for solving customer problems, holding others accountable, and providing extraordinary care). Put customer service ahead of other priorities and show good judgment when trade-offs are needed. Seeks solutions that exceeds customer expectations and builds loyalty.
  • Understand sales and financial conditions, execute data-based business plans, and coach others to develop this knowledge and skill. Read and interpret a variety of reports, performance measures and business computations (e.g., sales, movement, profit & loss, operating, payroll, budget, etc.). Convert this information to inform action and raises awareness to leaders about opportunities
Work History
06/2021 to Current
Store Manager Walgreens City, STATE,
    • Over 10month time frame moved store metrics from bottom 20% of the company to top 20%.
    • Work closely with Pharmacy Operations Manager and Pharmacy Manager to identify areas of opportunity and create action plans to reach our desired goals.
    • Performed statistical operations to improve operations and forecast team needs.
    • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
    • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
05/2020 to 05/2021
District Manager Walgreens City, STATE,
    • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
    • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
    • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
    • Optimized in-store merchandising, brand presentation and inventory availability and focus.
    • Built positive and productive relationships with store and field leadership.
    • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
05/2015 to 05/2020
Walgreens - District Manager Walgreens City, STATE,
  • Responsible for overall multi unit district results thru coaching, recruiting and accountability of both Store and Pharmacy Managers. Up to 350 total employees.
  • Develop and deliver district strategies to align stores and deliver results in conjunction with Corporate goals and initiatives.
11/2007 to 04/2015
Walgreens - Community Leader Alberstons City, STATE,
  • Responsible for total store operations of my individual unit
  • (25 employees), including hiring and training, while maintaining corporate sales and profit goals. Simultaneously responsible for 6 additional store units (150 employees) within the community, to help store leadership ensure stores are following and are adhering to company initiatives and maintaining store conditions that will result in meeting of overall sales and profit goals
05/1998 to 11/2007
Walgreens - Store Manager Company Name City, State,
  • Responsible for total store operations of up to 30 employees, hiring, training, accountability, and communication to ensure team understanding of company programs and initiatives.
11/1991 to 05/1998
Alberstons - Grocery Manager Company Name City, State,
  • Responsible for total Grocery operations, including ordering, inventory, shrink control and ensuring company programs and initiatives are being followed and goals are being met.
  • Responsible for assisting Unit DIrector in total store operations and acting as Unit Director in his absence.
Education
Expected in 05/2023
Bachelor of Arts: General Studies
West Texas A&M University - Canyon, TX
GPA:

I am completing a General Studies Degree with an emphasis on business management and people leadership.

Expected in
: Business Mgt
Texas A&M University - College Station, TX
GPA:
Expected in 05/1984
High School Diploma:
C.E.Ellison High School - Killeen, TX,
GPA:
Certifications

PTCB Certified

TSBP Registered and Certified

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Resume Overview

School Attended

  • West Texas A&M University
  • Texas A&M University
  • C.E.Ellison High School

Job Titles Held:

  • Store Manager
  • District Manager
  • Walgreens - District Manager
  • Walgreens - Community Leader
  • Walgreens - Store Manager
  • Alberstons - Grocery Manager

Degrees

  • Bachelor of Arts
  • Some College (No Degree)
  • High School Diploma

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