Waitress/ Cook/ Busser Resume Example
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WAITRESS/ COOK/ BUSSER
Summary
Focused all three jobs on multi-tasking and delivering prompt and friendly service to all
customers. Maintains a positive attitude and a great sense of humor during peak hours.
Makes sure the customer is always satisfied and that work is done as efficiently as
possible.
Experience
07/2014 to Current
Waitress/ Cook/ BusserHilton Worldwide - Alcoa , TN
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Promptly served all food courses and alcoholic beverages to guests.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Politely answered phones promptly and recorded and confirmed reservations.
- Correctly calculated charges, issued bills and collected payments.
- Completed opening and closing checklists according to set standards.
- Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
- Cooked to order everything from pizza, to sandwiches, to dinners in a timely fashion.
- Kept track of ovens, grill, and fryer to make sure food was cooked properly and not over done.
02/2014 to 04/2014
POSKohl's - City , STATE
- Rung customers out with an engaging and inviting attitude.
- Rectify customer issues and direct workflow to POS Associates to satisfy '2 in a line' standards.
- Communicate credit standards and achieve credit goals.
- Process customers' POS transactions efficiently.
- Bring any and all returns or unwanted items to the customer service section.
- Complete all even exchanges and bill payments quickly and accurately.
05/2013 to 09/2013
Sales/ Gate AttendantParker MX - City , STATE
- Sold wristbands at local dirt bike practice track, while accurately matching customers to their riding class.
- Tended to the customers questions and concerns and helped find a common resolution.
- Directed them to the shops website or store with any purchasing needs.
- Guided track-goers to a safe and appropriate parking space.
- Guarded the front gate and was in charge of the money box and key.
- Made transactions and used basic math abilities to give customers the right change.
05/2013 to 08/2013
WaitressSchuylerville Pizza And Pasta - City
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Maintained high standards of cleanliness and sanitation.
- Maintained clean dining room, lobby and service areas at all times.
- Routinely carried large loads of dishes to kitchen for washing.
- Folded napkins throughout the day to maintain an adequate supply.
- Served beverages, breads and butter and replenished items as necessary.
- Emptied and maintained trashcans and outdoor dumpster area.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Consistently kept kitchen areas clean and free of debris and water.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Assistedwith guest inquiries, take-out orders and restaurant cleanliness.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
- Assisted co-workers whenever possible.
- Received frequent customer compliments for going above and beyond normal duties.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Inventoried and restocked items throughout day.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Education
2013
High School Diploma
Greenwich High School - 10 Gray Ave., Greenwich New York, 12834
Skills
Cashiering, customer service, POS, cooking, waiting, delivering, cleaning.
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Resume Overview
Job Titles Held:
- Waitress/ Cook/ Busser
- POS
- Sales/ Gate Attendant
- Waitress
Degrees
- High School Diploma
Greenwich High School - 10 Gray Ave., Greenwich New York, 12834
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