Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
With about 15 years of experience in customer service, I have acquired proficiency in a variety of work environments and tasks by interpreting and applying established policies, procedures and guidelines. I have competency in making independent decisions regarding planning and organizing workload. Establish and maintain cooperative relationships and demonstrate effective communication.
I look forward to a professional transition as I anticipate a second career as a Substance Use Disorder Professional (SUDP). I am presently seeking a position under general supervision to gain practical experience as a SUDP Trainee (SUDPT).
Skills
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Experience
07/2020 to Current
Waitress/Bartender Gpm Investments – Wilmington, NC,
- Greeted customers, answered questions and recommended specials.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
12/2019 to Current
Cashier/Sales Associate Ace Mart – Schertz, TX,
- Assisted in ringing up sales at registers and bagging merchandise.
- Managed cash register operations using POS system, including processing sales and returns.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Completed all assigned training to stay updated on important policies and procedures.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Generated brand awareness and positive product impressions to increase sales.
- Drove sales by successfully employing strategies such as upselling and cross-selling.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
06/2017 to 08/2019
Waitress/Bartender King City Restaurant – City, STATE,
- Greeted customers, seated them, and offered water & appetizers to get them started, also suggested or food specials of the day.
- Opening responsibilities as of organizing things to prepare for shift duties.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Increased sales of high margin menu items through effective upselling.
- Experienced in cash handling & POS.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
06/2016 to 05/2017
Customer Service Associate Ace Hardware – City, STATE,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Reviewed account and service histories to identify trends and issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Managed accurate and adequate cash stock and inventory balances.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Established membership loyalty, executing flawless customer retail account management.
- Replenished shelves to maintain adequate merchandise levels.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Education and Training
Expected in 06/2020
High School Diploma:
Saddle Mountain School - Othello, WA,
Saddle Mountain School - Othello, WA,
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School Attended
- Saddle Mountain School
Job Titles Held:
- Waitress/Bartender
- Cashier/Sales Associate
- Waitress/Bartender
- Customer Service Associate
Degrees
- High School Diploma
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