Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

With about 15 years of experience in customer service, I have acquired proficiency in a variety of work environments and tasks by interpreting and applying established policies, procedures and guidelines. I have competency in making independent decisions regarding planning and organizing workload. Establish and maintain cooperative relationships and demonstrate effective communication.

I look forward to a professional transition as I anticipate a second career as a Substance Use Disorder Professional (SUDP). I am presently seeking a position under general supervision to gain practical experience as a SUDP Trainee (SUDPT).

  • Years of customer service
  • Being fluent, both English and Spanish
  • Point of Sale (POS) system operations
  • Service prioritization
  • Safe food handling
  • Liquor, wine and food service
  • Table Bussing
  • Effective customer upselling
  • Sales Techniques
  • Check payment processing
07/2020 to Current
Waitress/Bartender Gpm Investments Wilmington, NC,
  • Greeted customers, answered questions and recommended specials.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
12/2019 to Current
Cashier/Sales Associate Ace Mart Schertz, TX,
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Generated brand awareness and positive product impressions to increase sales.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
06/2017 to 08/2019
Waitress/Bartender King City Restaurant City, STATE,
  • Greeted customers, seated them, and offered water & appetizers to get them started, also suggested or food specials of the day.
  • Opening responsibilities as of organizing things to prepare for shift duties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Increased sales of high margin menu items through effective upselling.
  • Experienced in cash handling & POS.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
06/2016 to 05/2017
Customer Service Associate Ace Hardware City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed account and service histories to identify trends and issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Managed accurate and adequate cash stock and inventory balances.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Established membership loyalty, executing flawless customer retail account management.
  • Replenished shelves to maintain adequate merchandise levels.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Education and Training
Expected in 06/2020
High School Diploma:
Saddle Mountain School - Othello, WA,

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School Attended

  • Saddle Mountain School

Job Titles Held:

  • Waitress/Bartender
  • Cashier/Sales Associate
  • Waitress/Bartender
  • Customer Service Associate


  • High School Diploma

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