Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Dear Sir, Madam, This letter is addressed and sent in response to current cabin crew opportunities available with Emirates following my initial application (#1002312066). My enthusiasm to work within the airline industry has been one that has been present since a young age, and has been further supported and enhanced throughout my ongoing tertiary education specialising in International Business and International Relations. In graduating with a Dual Degree from the University of Queensland, a position with the Emirates cabin crew team is one that I believe I can add great value to and furthermore, provide a opportune environment for professional development and career progression. In addition to my educational achievements, I believe my experience within the hospitality and customer service industry will be an asset to Emirates and the cabin crew team. As outlined within my resume enclosed, I have been employed in hospitality and customer service roles in Australia, New Zealand and Japan, all of which have taught me the value of providing positive, individualised service to all customers whilst maintaining cultural sensitivity. During my employment in this sector I have also learnt the importance of (SOEMTHING) as the foremost point of contact customers have with the company. Most significantly, not only as a result of my experience within the hospitality industry but also due to my personal passions and studies, I am driven by a desire to bring utility and pleasure to others through relating and responding to their needs, and ensuring their comfort and well-being is always promoted. I believe this combination of my personal passions and past experience will help me make a positive impact on the future success of Emirates. On a personal level, I believe my adaptability and confidence in unfamiliar situations will prove beneficial in promptly addressing customer needs and enquiries. My ability to successfully communicate and be patient in doing so, a skill I have obtained from growing up as an expatriate, helps me effectively and efficiently address and resolve any complex issues that may arise with both customers and colleagues. The reputation that Emirates and affiliated cabin crew have is something of great admiration and gives great excitement at the possibility of becoming a member of this team. Thank you for you time in reviewing my application and with great anticipation look forward to hearing from you soon. 
Skills
A passion for achieving customer satisfaction and retention Able to work effectively and efficiently in a team environment Driven by a positive attitude to succeed and further my personal capabilities Strong cross-cultural communication skills Adaptable to new and unfamiliar environments Empathetic to others and their requirements
Education
University of Queensland St Lucia, Expected in Current BusManBA : Business Management International Business and International Relations - GPA : Business Management International Business Dual Degree
, Expected in Degree : Social Science International Relations - GPA :

  • 5.1 GPA
  • Running member of the University of Queensland Student Union Elections (2012- 2013) as the Representative of Student Rights within the ‘Fresh’ electoral party
  • Member of Australia Indonesian Youth Organisation (AIYA) 
  • Member of  The University of Queensland Responsibility to Protect Student Coalition
  • Member of The University of Queensland Student Group TIME (Towards International Medical Equality)
  • Recipient of General Electric Star Awards Tertiary Scholarship
Yokohama International School Yokohama, Expected in 6 2009 International Baccalaureate Diploma (IB) : - GPA :
, Expected in Certification Number: D000339002 International General Certificate of Secondary Education (IGCSE) (June 2007) Certification Number: JP200/000 : - GPA :
Work History
Traditions Spirits - Waitress and Guest Services
Duncan, OK, New Zealand 10/2011 - 03/2013
  • my time working within the renowned Cardrona Hotel my duties were rather vast During ranging from service within the bar and restaurant to overseeing and managing hotel guest reservations and bookings.
  • My responsibilities included: -Serving and waiting customers in both the bar/ restaurant and also hotel in house guests -Providing a professional, friendly and courteous service to all customers -Dealing with customer and guest complaints in a friendly and efficient manner - Mixing and serving drinks, cocktails and pouring beers -Taking and delivering food orders -Till operation and cash handling -Daily stock control and replenishment -Assistance, training and development of new staff -Assisting management staff in coordinating and planning for large events such as weddings and corporate functions
Choco-Fantasy - Waitress
City, STATE, 04/2007 - 05/2009
  • Waitressing/ Catering the duration of my employment with Choco-Fantasy I waitressed at various corporate During functions and private celebrations such as weddings and birthday parties.
  • My responsibilities included -Setting up including and maintaining fondu fountain and surrounding arrangements -Preparation of food and ensuring tables are constantly replenished -Ensuring a high-level of personal appearance is maintained -Serving, demonstrating and conversing with Japanese customers -Occasionally overseeing and directing 1-3 assistances at large functions
ADM Coatings - Receptionist/ Administrative Duties
City, STATE, Australia 10/2013 - Current
Within this role I fulfilled a range of general administrative duties including being the first point of contact with customers and potential clients of ADM coatings. My daily responsibilities and duties included, but were not limited to General administrative duties including data entry, filling, and invoicing -Management and tracking of customer orders -Management of incoming calls, mail, emails and freight -Assisting with accounts payable and receivable including debtor follow-ups -Assisting factory staff with floor operations as required
Accomplishments
  • PERSONAL DETAILS Miss Jessica Jean Claire DOB: 29/11/90 NATIONALITY: New Zealander HEIGHT/WEIGHT: 170cm/59kgs.
Skills
accounts payable, administrative, cash handling, clients, data entry, directing 1, English, filling, invoicing, Japanese, LANGUAGES, managing, mail, stock control, tables
Additional Information
  • COMMUNITY INVOLVEMENT & OTHER ACHIEVEMENTS Running member of the University of Queensland Student Union Elections (2012- 2013) as the Representative of Student Rights within the `Fresh' electoral party Member of Australia Indonesian Youth Organisation (AIYA) Member of The University of Queensland Responsibility to Protect Student Coalition Member of The University of Queensland Student Group TIME (Towards International Medical Equality) Volunteer for Vanderpol Orphanage (Yokohama, Japan) Volunteer for Sanigitachi Homeless Shelter (Yokohama Japan) Recipient of General Electric Star Awards Tertiary Scholarship Current UQ Print and Television Marketing Campaign

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Resume Overview

School Attended

  • University of Queensland
  • Yokohama International School

Job Titles Held:

  • Waitress and Guest Services
  • Waitress
  • Receptionist/ Administrative Duties

Degrees

  • BusManBA
  • Degree
  • International Baccalaureate Diploma (IB)
  • Certification Number: D000339002 International General Certificate of Secondary Education (IGCSE) (June 2007) Certification Number: JP200/000

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