I graduated in 2015 with a high school diploma. I am currently a part-time college student. I am interested in a full or part-time job. I have 3 years in the food and beverage industry, in addition to hospitality, and customer service experience. I interact efficiently and professionally with the general public. I am goal oriented, and would label myself as a leading team player. I have the ability to bring an upbeat and driven attitude to a company. I can quickly master new skills and process new information. I have the drive and energy you need with a desire to deliver exceptional service.
Point of Sale (POS) system operation
Highly responsible and reliable
Works well under pressure
Exceptional interpersonal skills
Upbeat, outgoing and positive
Master of sales techniques
Food safety understanding
Sharp problem solver
Energetic work attitude
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees
Multiple guest compliments sent through corporate
Highest Food and Beverage sales
Recognized by peers and management for going above and beyond normal job functions.
11/2015 to Current
WaitressIHOP － Orlando, Florida
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Promptly and consistently reset tables with spotless service ware.
Satisfied all requirements of side work, tables, and silverware.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
06/2014 to 10/2015
Hostess/ Food RunnerHoulihans － Fairfield, NJ
Kept records of room and table availability, and guests requests.
Performed bookkeeping activities, such as reservations.
Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Managed all phone calls related to "to-go" orders and assessed them.
Experience through BOH food running when experiencing a high volume of guests.
Followed all sanitation and safety protocols.
Monitored bathrooms, dining room, and outside guests.
05/2013 to 06/2014
Counter ServerPizza City － Woodland Park, NJ
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Resolved guest complaints promptly and professionally.
Served orders to customers at counters, and tables.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Took initiative to find extra tasks when scheduled duties were completed.
High School DiplomaPassaic Valley High School － Little Falls Orlando, NJ, US