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Volunteer Program Manager Resume Example

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VOLUNTEER PROGRAM MANAGER
Professional Summary

A driven and resourceful Administrative professional with over 6 years of Executive Administrative experience & over 15 years of Administrative support. Successful at prioritizing tasks, maintaining organization, optimizing workflow & coordinating travel. Accustomed to balancing high-volume inquiries with administrative needs for over 30-member teams. Goal-oriented with ability to meet a variety of goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.

Work History
Volunteer Program Manager, 10/2019 - CurrentChallenge Aspen, Snowmass, CO
  • Manage over 200 volunteers in our data base via new online software & app, custom email communications & various other means of communication.
  • Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Developed volunteer policies and procedures, including handbooks and guidelines for volunteers.
  • Maintains multiple scheduling calendars, assists with marketing duties, special events & travel arrangements for participants.
  • Coordinated team-building activities and celebratory events for volunteers and mentors.
  • Managing and properly handling sensitive & proprietary information regarding our of participants & organization, reporting directly to the executive team.
Office Administrator, 07/2018 - 09/2019ThyssenKrupp Elevator, Eagle, CO
  • Supported Branch Manager, Operations Manager, Account Managers & over 13 Field Mechanics with monthly & quarterly safety meetings and trainings. logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Submitted/tracked expense receipts using Concur.
  • Reconciled account files and produced monthly reports to keep Branch Manager informed about office operations.
  • Supported Operations Manager and Account Managers with effective correspondence management, document coordination and customer relations.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • Reviewed and submitted proposals and contracts for bookings of repairs and service for the entire Western Slope & managed all invoices & accounts receivable/payable for the branch.
  • Managed on-call list, check field technicians in/out, communicated information to regional dispatch & field supervisors, and reviewed & processed field employee payroll.
Modernization Coordinator, 03/2016 - 07/2018ThyssenKrupp Elevator, Centennial, CO
  • Assisted Account Managers & Superintendents in review, approval and archiving of all closeout documents.
  • Managed on-call calendar, check field technicians in/out, communicated information to regional dispatch & field supervisors, and reviewed & processed over 40 field employees payroll.
  • Led weekly production and Operations Manager meetings, facilitating stronger communication and helping to resolve critical issues.
  • Monitored supply levels and identified cost-effective materials to reduce project expenses.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Coordinated all close-out documents, final inspections, certificates of operations and safety tests.
Business Support Manager, 04/2013 - 03/2016Commercial Cleaning Systems, Denver, CO
  • Provided executive administrative support to the CEO & COO while also providing operational support to the accounting and supervisory staff.
  • Created proposals and contracts for new services & customers, generated financial statements, invoices & assisted with all accounts payables and receivables.
  • Maintained multiple office calendars, office supplies, travel arrangements for the CEO & COO.
  • Prepared & dispersed all company memorandums, polices & procedures.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Liaised with human resource department to resolve employee conflicts & concerns in need of escalation.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Built and deepened relationships with internal and external personnel to enhance client retention & growth plans.
  • Organized company events & trade shows.
Education
Certificate, Massage Therapy, 05/2001
Capri College Of Massage Therapy - Dubuque, IA
High School Diploma, 05/1993
Cassville High School - Cassville, WI
Skills
  • Proficient in Microsoft Office Suite, Oracle, Outlook, Concur, Skype, Zoom
  • Executive Management
  • Staff training and development
  • Coordinating Travel Arrangements
  • Customer Relations
  • Event management
  • Processing Expenses
  • Order Supplies
Volunteer
  • Over 10 years as a volunteer for the Make-A-Wish Foundation.
  • Meet with wish kids and their families and help children determine a wish. Worked alongside Make-A-Wish staff and wish families during the entire wish process.
  • Assist chapter staff with miscellaneous tasks including phone calls, wish research, data entry, filing and mailings.
  • Plan, organize and implement successful fundraising events by working on event committees, helping on the event day and participating in the event.
  • Used skills on a as-needed basis to help achieve the overall goal of Make-A-Wish
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Resume Overview

Companies Worked For:

  • Challenge Aspen
  • ThyssenKrupp Elevator
  • Commercial Cleaning Systems

School Attended

  • Capri College Of Massage Therapy
  • Cassville High School

Job Titles Held:

  • Volunteer Program Manager
  • Office Administrator
  • Modernization Coordinator
  • Business SupportManager

Degrees

  • Certificate , Massage Therapy 05/2001
    High School Diploma , 05/1993

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