Volunteer Program Manager Resume Example
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VOLUNTEER PROGRAM MANAGER
Professional Summary
A driven and resourceful Administrative professional with over 6 years of Executive Administrative experience & over 15 years of Administrative support. Successful at prioritizing tasks, maintaining organization, optimizing workflow & coordinating travel. Accustomed to balancing high-volume inquiries with administrative needs for over 30-member teams. Goal-oriented with ability to meet a variety of goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.
Work History
Volunteer Program Manager,10/2019 - CurrentState Of Arkansas, Russellville , AR
- Manage over 200 volunteers in our data base via new online software & app, custom email communications & various other means of communication.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Developed volunteer policies and procedures, including handbooks and guidelines for volunteers.
- Maintains multiple scheduling calendars, assists with marketing duties, special events & travel arrangements for participants.
- Coordinated team-building activities and celebratory events for volunteers and mentors.
- Managing and properly handling sensitive & proprietary information regarding our of participants & organization, reporting directly to the executive team.
Office Administrator,07/2018 - 09/2019Myhr Partner, Philadelphia , PA
- Supported Branch Manager, Operations Manager, Account Managers & over 13 Field Mechanics with monthly & quarterly safety meetings and trainings. logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Submitted/tracked expense receipts using Concur.
- Reconciled account files and produced monthly reports to keep Branch Manager informed about office operations.
- Supported Operations Manager and Account Managers with effective correspondence management, document coordination and customer relations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
- Reviewed and submitted proposals and contracts for bookings of repairs and service for the entire Western Slope & managed all invoices & accounts receivable/payable for the branch.
- Managed on-call list, check field technicians in/out, communicated information to regional dispatch & field supervisors, and reviewed & processed field employee payroll.
Modernization Coordinator,03/2016 - 07/2018Caterpillar, Naperville , IL
- Assisted Account Managers & Superintendents in review, approval and archiving of all closeout documents.
- Managed on-call calendar, check field technicians in/out, communicated information to regional dispatch & field supervisors, and reviewed & processed over 40 field employees payroll.
- Led weekly production and Operations Manager meetings, facilitating stronger communication and helping to resolve critical issues.
- Monitored supply levels and identified cost-effective materials to reduce project expenses.
- Obtained building and specialty permits from local jurisdictional agencies.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Coordinated all close-out documents, final inspections, certificates of operations and safety tests.
Business Support Manager,04/2013 - 03/2016Commercial Cleaning Systems, City , STATE
- Provided executive administrative support to the CEO & COO while also providing operational support to the accounting and supervisory staff.
- Created proposals and contracts for new services & customers, generated financial statements, invoices & assisted with all accounts payables and receivables.
- Maintained multiple office calendars, office supplies, travel arrangements for the CEO & COO.
- Prepared & dispersed all company memorandums, polices & procedures.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Liaised with human resource department to resolve employee conflicts & concerns in need of escalation.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Built and deepened relationships with internal and external personnel to enhance client retention & growth plans.
- Organized company events & trade shows.
Education
Certificate, Massage Therapy,05/2001
Capri College Of Massage Therapy -City
High School Diploma, 05/1993
Cassville High School -City, State
Skills
- Proficient in Microsoft Office Suite, Oracle, Outlook, Concur, Skype, Zoom
- Executive Management
- Staff training and development
- Coordinating Travel Arrangements
- Customer Relations
- Event management
- Processing Expenses
- Order Supplies
Volunteer
- Over 10 years as a volunteer for the Make-A-Wish Foundation.
- Meet with wish kids and their families and help children determine a wish. Worked alongside Make-A-Wish staff and wish families during the entire wish process.
- Assist chapter staff with miscellaneous tasks including phone calls, wish research, data entry, filing and mailings.
- Plan, organize and implement successful fundraising events by working on event committees, helping on the event day and participating in the event.
- Used skills on a as-needed basis to help achieve the overall goal of Make-A-Wish
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Resume Overview
School Attended
- Capri College Of Massage Therapy
- Cassville High School
Job Titles Held:
- Volunteer Program Manager
- Office Administrator
- Modernization Coordinator
- Business Support Manager
Degrees
- Certificate , Massage Therapy 05/2001
High School Diploma , 05/1993
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