Results-oriented Environmental Services Director with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Microsoft Word/Excel
Schedule Management
Customer Service
Adaptability
Dependability
Leadership
Initiative
Communication
Teamwork
Time Management
Hands-on
Problem Solving
Prioritizing
Multitasking
Written/Verbal Skills
Detail Oriented
Organization
Accomplishments
Customer Service
Meeting the customer's daily expectations, whether meeting the vendor's expectations, the family member of the resident's, or the resident's expectations, customer service is our first priority in which we are deemed successful.
Quality Assurance
Ensured quality of Resident/Patient care by providing exceptional housekeeping and laundry services. Recently passed AHCA state inspection on August of 2016.
Scheduling
Managed detailed scheduling to ensure daily adequate staffing to provide quality resident care.
Experience
YMCABoynton Beach, FLVolunteer - Assistant Youth Basketball Coach01/2016 to Current
Teach sportsmanship Teach teamwork Help the youth develop their skills Teach kids the rules of basketball Run practice/Coach on game days Teach kids the importance of following the rules Motivate parents to participate in their child's development Keep in constant communication with parents with anything regarding to their child.
Healthcare Services Group, IncPalm Beach, FLEnvironmental Services Director06/2012 to Current
Manage the day-to-day environmental operations Managed the day-to-day laundry operations.
Ensure customer satisfaction
Managed payroll
Maintain monthly Supply/Payroll Budget
Monthly orders
Teamwork
Hands on Manager
Employee training
Hire/Terminate employees
Manage 12-18 Employees.
United States Marine CorpsCamp Lejeune, NCWorking Supervisor09/2010 to 09/2011
Supervised over 30 Marines on day to day operations.
Problem Solving
Organizational Leadership United States Marine CorpsCamp Lejeune, NCBoard Vehicle Equipment Supervisor/Driver09/2007 to 09/2011
Ensured that the vehicle equipment was well maintained.
I ordered over $500,000.00 worth of vehicle equipment in the 20 months that I held this position.
Flexibility.
Organization.
Transport Cargo to designated locations.
Skills
Budget, Coach, customer satisfaction, Customer Service, Detail Oriented, Employee training, laundry, Leadership, Excel, Microsoft Word, Multitasking, Payroll, Problem Solving, Teamwork, Time Management, Verbal Skills, Written
Education
Associates of Arts:Paralegal StudiesDec 2014Keiser University, Palm Beach, FLParalegal Studies
General Education DegreeJune 2007Loring Job Corps, Limestone, ME
