Jessica is a Knowledgeable and dedicated professional with extensive experience in the IT industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing great client relationships, cultivating partnerships and growing businesses.
Skills
A+ Certified
Microsoft OU DoD
Window Server
Windows 10
Cisco Routers
Hardware, Network security
Computer repair
PC Hardware Repair
FreePBX
Asterisk Based PBX
Mac IOS
POS
Firewalls
Gateway, Router
Network Switches
Information technology
Desktop support
Linux OS
Web development
Windows Server
Microsoft Office 365
Microsoft Office 2019
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Access
Teamwork / Collaboration
Product Knowledge
Store Operations
Data Entry
Education
Minneapolis Community And Technical CollegeMinneapolis, MNExpected in – –:Computer Science/Engineering - GPA:
Integrated Circuits Basics
Digital Electronics Theory
Intro to Computing
DOS Operating System
Computer Hardware Troubleshooting
Physics I for Engineering
Physics I Lab
English Composition
A+ Certification
NEi College of Technology ITTColumbia Heights, MN, Expected in – –:Computer Engineering Technology - GPA:
Integrated Circuits Design and troubleshooting
Basic Electronics Lab I, Lab II
Advanced Electronics Theory
Introduction to Fortran
Introduction to DOS and QBASIC
Windows NT 4.0
Novel Netware
LAN Basics
SQL DataBase Basics
Certifications
CompTIA A+ Certification
Microsoft OU Management DoD Certification
Work History
Didi Hirsch Mental Health Services - Voice (VoIP) Technical Specialist Pacoima, CA, 05/2017 - 04/2020
Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software, and services
Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases
Monitored and analyzed system performance, such as network traffic, security, and capacity
Install analog, digital and IP voice telecommunications equipment at client premise including Asterisk, FreePBX, Grandstream, Avaya and Cisco PBX systems, key systems, voice mail, call center and related peripheral and ancillary equipment including digital, TDM and SIP Trunking
Employed appropriate troubleshooting techniques for enterprise analog, digital and VoIP problems, TDM, digital and SIP trunking plus point-to-point as well as point to co-location network applications
Assisted over 250 clients remotely with LAN, and VoIP equipment troubleshooting,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Assurant - IT Manager Lawton, OK, 10/2015 - 03/2017
Manage information technology and computer systems on Starwood properties in Maui.
Planned, organized and evaluated IT and electronic data operation, PMS, and POS systems.
Designed, developed, and implemented systems policies and procedures.
Ensured the security of data, network access, and disaster recovery systems.
Acted in alignment with the needs of staff and system functionality to contribute to organizational policy.
Daily Audit of PMS and POS systems.
Installed and configured router firewalls and gateway for guest-facing WiFi networks.
Management of Avaya IP PBX and VoIP Phone systems.
Department Of Defense, Giessen Germany - GS-2210/10 (IMO).
Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
Maintained camera and physical security systems.
Supported phone, photocopier, fax machine and other physical equipment.
Oversaw IT department operations and training.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Island Gadget Repair - Cell Phone Repair Technician City, STATE, 10/2014 - 06/2017
We provided smartphone and computer repair service to the Island of Maui.
Responded to service requests during and after business hours.
Installed cell phone LCD, logic boards, and cameras.
Responded to clients in an expedient friendly manner by meeting with them and troubleshooting and repairing their smartphone.
Successfully repair over 50 liquid damaged smartphones
Department Of Defense - GS-2210-10 Information Security Specialist City, STATE, 03/2003 - 01/2007
Served as Primary IMO (Information Management Office) for the 284th BSB 102nd ASG in Giessen, Hannau, and Friedburg Germany
Managed Active Directory Users and Groups
Created Domain/Network Login Accounts
Managed Microsoft Exchange 4.0. Servers
Maintain desktop baseline security, network security, ensuring data integrity and availability
Configured hardware, devices, and software to set up work stations for employees
Answered support calls within 14 second to minimize delays and subsequent abandoned calls
Engaged end-users and answered questions via email, phone, website live chat and in forums
Responded to telephone, email and in-person inquiries regarding computer systems operation, use, and repair
Trained users on how to operate computers and phones
Provided solutions to operations issues for users of PC's and printers, working closely via phone, email, live chat and web teleconference with end-users
Collaborated with vendors to locate replacement components and resolve advanced problems
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
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