(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Jessica is a Knowledgeable and dedicated professional with extensive experience in the IT industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing great client relationships, cultivating partnerships and growing businesses.

  • A+ Certified
  • Microsoft OU DoD
  • Window Server
  • Windows 10
  • Cisco Routers
  • Hardware, Network security
  • Computer repair
  • PC Hardware Repair
  • FreePBX
  • Asterisk Based PBX
  • Mac IOS
  • POS
  • Firewalls
  • Gateway, Router
  • Network Switches
  • Information technology
  • Desktop support
  • Linux OS
  • Web development
  • Windows Server
  • Microsoft Office 365
  • Microsoft Office 2019
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Access
  • Teamwork / Collaboration
  • Product Knowledge
  • Store Operations
  • Data Entry
Minneapolis Community And Technical College Minneapolis, MN Expected in : Computer Science/Engineering - GPA :
  • Integrated Circuits Basics
  • Digital Electronics Theory
  • Intro to Computing
  • DOS Operating System
  • Computer Hardware Troubleshooting
  • Physics I for Engineering
  • Physics I Lab
  • English Composition
  • A+ Certification
NEi College of Technology ITT Columbia Heights, MN, Expected in : Computer Engineering Technology - GPA :
  • Integrated Circuits Design and troubleshooting
  • Basic Electronics Lab I, Lab II
  • Advanced Electronics Theory
  • Introduction to Fortran
  • Introduction to DOS and QBASIC
  • Windows NT 4.0
  • Novel Netware
  • LAN Basics
  • SQL DataBase Basics

CompTIA A+ Certification

Microsoft OU Management DoD Certification

Work History
Didi Hirsch Mental Health Services - Voice (VoIP) Technical Specialist
Pacoima, CA, 05/2017 - 04/2020
  • Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software, and services
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases
  • Monitored and analyzed system performance, such as network traffic, security, and capacity
  • Install analog, digital and IP voice telecommunications equipment at client premise including Asterisk, FreePBX, Grandstream, Avaya and Cisco PBX systems, key systems, voice mail, call center and related peripheral and ancillary equipment including digital, TDM and SIP Trunking
  • Employed appropriate troubleshooting techniques for enterprise analog, digital and VoIP problems, TDM, digital and SIP trunking plus point-to-point as well as point to co-location network applications
  • Assisted over 250 clients remotely with LAN, and VoIP equipment troubleshooting,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Assurant - IT Manager
Lawton, OK, 10/2015 - 03/2017
  • Manage information technology and computer systems on Starwood properties in Maui.
  • Planned, organized and evaluated IT and electronic data operation, PMS, and POS systems.
  • Designed, developed, and implemented systems policies and procedures.
  • Ensured the security of data, network access, and disaster recovery systems.
  • Acted in alignment with the needs of staff and system functionality to contribute to organizational policy.
  • Daily Audit of PMS and POS systems.
  • Installed and configured router firewalls and gateway for guest-facing WiFi networks.
  • Management of Avaya IP PBX and VoIP Phone systems.
  • Department Of Defense, Giessen Germany - GS-2210/10 (IMO).
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Maintained camera and physical security systems.
  • Supported phone, photocopier, fax machine and other physical equipment.
  • Oversaw IT department operations and training.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Island Gadget Repair - Cell Phone Repair Technician
City, STATE, 10/2014 - 06/2017
  • We provided smartphone and computer repair service to the Island of Maui.
  • Responded to service requests during and after business hours.
  • Installed cell phone LCD, logic boards, and cameras.
  • Responded to clients in an expedient friendly manner by meeting with them and troubleshooting and repairing their smartphone.
  • Successfully repair over 50 liquid damaged smartphones
Department Of Defense - GS-2210-10 Information Security Specialist
City, STATE, 03/2003 - 01/2007
  • Served as Primary IMO (Information Management Office) for the 284th BSB 102nd ASG in Giessen, Hannau, and Friedburg Germany
  • Managed Active Directory Users and Groups
  • Created Domain/Network Login Accounts
  • Managed Microsoft Exchange 4.0. Servers
  • Maintain desktop baseline security, network security, ensuring data integrity and availability
  • Configured hardware, devices, and software to set up work stations for employees
  • Answered support calls within 14 second to minimize delays and subsequent abandoned calls
  • Engaged end-users and answered questions via email, phone, website live chat and in forums
  • Responded to telephone, email and in-person inquiries regarding computer systems operation, use, and repair
  • Trained users on how to operate computers and phones
  • Provided solutions to operations issues for users of PC's and printers, working closely via phone, email, live chat and web teleconference with end-users
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

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School Attended

  • Minneapolis Community And Technical College
  • NEi College of Technology ITT

Job Titles Held:

  • Voice (VoIP) Technical Specialist
  • IT Manager
  • Cell Phone Repair Technician
  • GS-2210-10 Information Security Specialist


  • Some College (No Degree)
  • Some College (No Degree)

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