Over 35 years of retail experience with 15 years specific to luxury retail. Proficient in
management, superior customer service, leadership, and employee training and resolution.
Experienced in managing a payroll and purchasing budget, computer skills and vendor
Hardworking retail management professional versed in all aspects of running a high-end
store, including opening and closing procedures, banking, merchandising and recruiting.
Store planning and design High-end fashion knowledge
Inventory control procedures Detail-oriented
Employee scheduling Organized
Time management Excellent multi-tasker
Display design Strong communication skills
Flexible schedule Personnel training and development
12/2007 to 10/2016
Visual Presentation ManagerNeiman Marcus － Austin, TX
Implemented and maintained company visual and merchandising standards.
Opened a new store location and assisted in recruiting and training new staff.
Addressed customer inquiries and resolved complaints.
Trained staff to deliver outstanding customer service.
Contributed to merchandising ideas at team sale meetings.
Worked closely with corporate project managers to formulate and build the store brand.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Liberal ArtsU.T.E.P El － Paso, TX, USALiberal Arts Studied spanish and mexican history at the University of Guadalajara for two summer
Awarded yearly merit increases during the duration of employment.
Received consistent "exceeds expectations" ratings on performance reviews.
As a senior management member, saw the store grow from a 21 million dollar store to a 43
million dollar store within 8 years.
Strong communication skills, customer service, Detail-oriented, fashion, Inventory control, meetings, merchandising, Personnel training, recruiting, sales, scheduling, spanish, Time management